Manager - Business Analysis

Job Title - Manager – Business Analysis -  ACS Song  Management Level: Level 7, Manager Location: Kochi Must have skills: Techno-functional BA lead with eCommerce experience, CPQ or Pricing; independent client-facing consulting; consultative selling; and team leadership Good to have skills: Experience across multiple commerce, CPQ or pricing platforms,s pre-sales, estimation and solution-shaping exposure Experience: 10-15 years of experience is required Educational Qualification : Graduation in Engineering, Computer Science, Information Systems, Business, Commerce or a related discipline; an MBA or relevant professional certification is preferred Job Summary  You will help clients translate business and user needs into digitally enabled eCommerce, CPQ and pricing solutions. The role requires a consultative techno-functional Business Analyst Manager who can independently lead client-facing engagements, shape solutions and proposals, connect business objectives with platform capabilities, and lead Business Analyst teams through clear requirements, delivery governance, backlog readiness and stakeholder alignment. Roles and Responsibilities Lead the Business Analysis workstream across eCommerce, CPQ or Pricing delivery, with accountability for the BA strategy, team mobilization, requirements governance, quality standards and stakeholder alignment. Partner with client Product Owners, senior business sponsors, solution architects, sales and delivery leaders to shape scope, roadmap, commercial propositions and prioritization decisions. Lead executive and senior stakeholder workshops to frame business problems, define measurable outcomes, identify value levers and align on transformation and implementation approaches. Guide as-is/to-be process design, capability mapping, gap analysis, backlog strategy and release scoping across multiple functional areas.  Direct, build and quality-assure epics, features, user stories, acceptance criteria, process flows, business rules, functional specifications and decision records produced by the BA team. Identify solution options and make recommendations that balance business value, user experience, platform constraints, delivery risk and technical complexity.  Own requirements traceability, change impact analysis and decision management across discovery, inception, construction, UAT and release.  Lead cross-functional governance and delivery forums involving client business users, product owners, sales, UX, architecture, engineering, QA, data/integration and programme management. Own resolution and executive escalation of complex functional, delivery and scope issues, driving timely decisions and clear accountability.  Lead estimation, staffing, transition planning, pre-sales/RFP responses, solution demonstrations, reusable assets and practice/capability development as required. Operate as the Business Analysis Manager who independently represents the BA function to client executives, account leadership and delivery leadership. Own complex and ambiguous eCommerce problems, mobilize the right stakeholders and drive structured recommendations.  Lead, coach and performance-enable a team of Business Analysts; allocate work, review outputs, build capability and ensure consistency, quality and delivery readiness. Influence senior stakeholders through consultative selling, value-led storytelling, negotiation and clear recommendation of decision options. Contribute to account growth and delivery health by identifying opportunities, risks, dependencies, capability gaps and continuous improvement actions. Strong understanding of digital commerce capabilities including product discovery, product detail, cart, checkout, order capture, promotions, payment, inventory visibility, fulfilment and order status. Build trusted client relationships, identify follow-on opportunities and collaborate with sales and solution teams to progress qualified opportunities. Be accountable for BA workstream plans,