IT Systems Administrator

At REGENT, we’re on a mission to revolutionize regional transportation between coastal cities. We're not just building vehicles, we're creating a new category of transportation: the Seaglider. These groundbreaking wing-in-ground-effect craft travel just above the water’s surface, combining the speed of an airplane with the low operating costs of a boat. Capable of 180 miles at 180 mph on today's battery tech (and up to 400 miles with next-gen batteries), Seagliders will unlock fast, affordable, and sustainable coastal transit for passengers and cargo - connecting cities, islands, and communities like never before. Backed by leading investors and powered by a team of passionate, forward-thinking engineers, builders, and operators, we’re now scaling from a breakthrough prototype to full production - and building the team to make it happen.

Overview REGENT is building a new category of vehicle, and the technology our teams rely on every day needs to keep pace as we grow. As our IT Systems Administrator , you'll help keep REGENT running - supporting the people, devices, accounts, and applications that enable our teams to stay focused on bringing Seagliders to market. This is a hands-on role in an evolving, fast-moving startup environment. You'll be a first point of contact for IT support, troubleshoot issues from intake through resolution, provision and off-board accounts and devices, support access reviews, and administer the cloud platforms and SaaS applications our teams depend on across our sites. You'll independently handle routine IT needs while partnering with the Director, IT & Infrastructure on more complex, security-sensitive, or compliance-related issues. As REGENT grows, our IT environment will continue to evolve with us. We're looking for someone who can learn quickly, adapt as priorities change, and take pride in getting the details right - while looking for practical ways to make our systems and processes easier, more reliable, and more scalable. If you enjoy solving problems, helping people, and being part of the team that makes it possible for a growing company to move quickly, this is an opportunity to build broad hands-on experience across IT systems, identity, endpoint management, and regulated environments while directly supporting REGENT's mission.

Be the first line of IT support. Serve as a first point of contact for help desk requests across our sites and remote users, triaging and resolving Tier 1 and Tier 2 tickets within service-level targets and escalating effectively when additional support is needed. Manage identity and device lifecycle work. Provision accounts and devices for new hires, support offboarding, administer routine account and group changes, manage device enrollment and compliance policies, and help keep our device fleet healthy and accurately inventoried. Conduct access reviews. Perform periodic reviews of user accounts, group memberships, and access assignments; resolve routine discrepancies; and escalate exceptions that require a policy, security, or risk decision. Administer cloud and SaaS platforms. Manage day-to-day settings, user access, licenses, and routine administration across cloud environments, productivity suites, and SaaS applications, and support the migration of collaboration tools to government-authorized cloud environments. Support endpoint and security operations. Review security alerts and log events, monitor patch compliance through our mobile device management tools, help remediate out-of-policy devices, recognize activity that may require further investigation, and support multi-factor authentication enforcement. Keep documentation audit-ready. Maintain accurate records of IT procedures, account changes, device configurations, exceptions, and non-standard setups, and contribute to runbooks, standard operating procedures, knowledge-base articles, and GRC evidence supporting CMMC requirements. Make our systems better as you go. Identify