Manager

Manager We are looking for a dedicated individual to join us as Manager at Aon Philippines, offering you a real opportunity to further develop your capabilities. The Senior Manager will play a pivotal role in managing major accounts, supporting the team leader, and coordinating resources to deliver exceptional client service, retain and grow business, and ensure operational excellence. This is a great opportunity to become a fundamental member of a highly professional and diverse team. Aon is a global organization which strives to provide meaningful career paths for its employees. Come on board and reap the rewards. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Retail Team Deputy Role: Acts as Deputy Team Leader for the Retail & Commercial team, providing day‑to‑day support and leadership in the absence of, or as delegated by, the Team Leader. Provides regular, structured updates to the Retail & Commercial Team Leader on: Account management status (renewals and new business), Accounts receivable, and Operational issues, risks, and concerns affecting the team. Manages the day‑to‑day activities of the Retail team, ensuring that service delivery aligns with the objectives, strategies, and goals of the team and the Business Unit. Serves as the primary escalation point within the team, providing guidance and assistance on complex, sensitive, or high‑impact issues that require intervention. Monitors performance against financial and operational targets; ensures the team is on track to achieve revenue goals, 100% renewal retention, and rollover ratio targets. Drives team profitability, targeting a minimum of 25% by promoting a value‑based approach to the scope of services and associated costs. Enhances client relationships by working with the team to structure a proactive client engagement approach, including regular communication on market developments to manage expectations around renewal outcomes. Maintains a deep understanding of Retail client needs and ensures that appropriate solutions are designed, proposed, and implemented to avoid gaps in coverage. Supports the Team Leader in expanding client engagement and driving organic growth across the Retail & Commercial portfolio. Retains and grows Aon’s business by building and maintaining strong relationships with senior client decision‑makers as well as day‑to‑day client contacts. Ensures the client service team fully understands client needs, agreed service delivery methods, and the economic framework underpinning the services provided. Deputizes for the Team Leader in key internal and external meetings, decision‑making, and approvals as required, ensuring continuity of leadership and communication. Account Management Role: Acts as a strong advocate for clients’ interests in risk management, risk transfer, market issues, and relevant trends, including appropriate benchmarking and data. Serves as a trusted business adviser on all pertinent issues, monitors client satisfaction, addresses and resolves client concerns, and regularly reviews expectations to ensure the relationship remains mutually beneficial. Demonstrates and models the Aon Leadership Model and its pillars of Client Value, Unmatched Teams, Innovation, Results, and Values. Establishes clear roles, responsibilities, and performance expectations for client service teams delivering Aon products and services. Ensures that team members perform their assigned responsibilities effectively and recommends adjustments to team composition when appropriate to meet client needs and business objectives. Marshals and coordinates appropriate Aon resources to support clients in unusual or complex situations (e.g., large or sensitive