Learning Facilitator - Evernorth - Remote - Start Date October 1st

Evernorth Workplace Care offers health care delivery services along with population health and health coaching solutions, conducted in person.  Our mission is to deliver proactive, personalized, and holistic patient care and coaching by acting on health data and insights to improve the overall health and wellness of our clients’ employees, and those they care about most, by providing access to high quality, affordable services where they work and live. Our Evernorth Workplace Care solution isn’t a one-size-fits-all model. Using data-driven insights, we’ll customize a solution that addresses your organization’s most pressing needs—creating a more affordable, predictable, and simple health care experience. Evernorth Workplace Care - Personalized Care Where You Are  Learning Facilitator (Technical Training Lead Analyst) Planned Start date October 1, 2026 Job Description Shift Hours between 8 a.m. - 6 p.m. EST Role Summary The Learning Facilitator is responsible for facilitating learning events as designed by Instructional Designers.  The Learning Facilitator will educate and motivate Consumer Health Engagement (CHE) team members; providing an engaging environment in which learners can thrive. As a change agent, the Learning Facilitator will champion and deliver learning that supports Workplace Care’s Cultural Beliefs.

Design, maintain, and continuously improve coach onboarding curricula, learning outlines, LMS pathways, learner resources, practice scenarios, job aids, and post-training reinforcement programs Facilitate live virtual and asynchronous virtual training sessions, daily learner touchpoints, Coach Power Hours, Coach Huddles, Masterclass sessions, and other ongoing development forums Coordinate training logistics, including learner communications, LMS assignments, training calendars, touchpoints, preceptor alignment, Epic trainer coordination, and post-go-live support Create or coordinate self-packed modules, videos, learning checks, job aids and interactive learning sessions Maintain training intake, tracking, and capacity data to support prioritization, resource planning, and visibility into training demand Translate quality rubrics, coaching standards, documentation expectations, and performance measures into practical learning experiences Maintain version control of learning resources such as workflows, systems, policies, and client requirements change Partner with Epic trainers, health coaches, operations leaders, clinical leaders, and analytics partners to determine appropriate training scope by role and learning needs. Support change management by developing clear manager and learner communications, expectation-setting materials, and transition plans for new workflows or system changes Provide focused constructive feedback; work patiently and effectively with learners of different experience levels, learning styles and cultural diversity Identify training gaps, workflow ambiguity, documentation risks, and process inefficiencies; recommend improvements and escalate needs as appropriate Qualifications: The Learning Facilitator must satisfy the following minimum qualifications: A minimum of a Bachelor’s Degree is required; a Master's degree is preferred At least 3 or more years of learning experience in a teaching or training environment or curriculum role is strongly preferred. At least 3 or more years successful experience in Care Solutions Coaching or Clinical roles is preferred. Excellent presentation skills with ability to present information in a confident, creative and interactive manner required. Demonstrated classroom and/or virtual facilitation preferred. Strong time management and organization skills are required. A minimum of three or more years of Health Coaching experience and/or health coaching certification, NBHWC certification, clinical coaching experience, or equivalent coaching-practice expertise preferred Strong knowledge and understanding of operational