Software Development Manager, Amazon Leo - Customer Support Solutions

Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to deliver fast, reliable internet to customers and communities beyond the reach of existing networks. Amazon Leo will help close the digital divide by serving a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. We are seeking an innovative and customer-obsessed Software Development Manager to lead an engineering team at Amazon Leo. In this role, you'll lead the design and delivery of the systems that power Amazon Leo's products and services, building from the ground up in a fast-moving environment. You'll foster a culture of rapid innovation and quick iteration, where experimentation thrives and teams move fast to deliver high-quality solutions. You'll lead a team of talented engineers building scalable, reliable infrastructure and services that serve millions of customers worldwide. Your vision and leadership will be crucial in creating durable, well-architected solutions that raise the bar on customer experience and operational efficiency. We're offering exciting opportunities to: * Lead engineering teams building and operating core platforms and services at global scale * Invent and build with AI: leverage generative AI throughout the development lifecycle to accelerate delivery while maintaining high engineering standards * Shape customer experience: work directly with product managers (PMs), business stakeholders, and operations teams to define and deliver a great customer experience * Drive high-impact work: your systems directly serve customers globally, improving reliability, performance, and satisfaction * Build greenfield systems from scratch that operate at global scale * Collaborate with cross-functional teams to shape the future of Amazon Leo's products and services * Contribute to the strategic direction of Amazon Leo's technology roadmap The ideal candidate will have: * A passion for leveraging technology to solve complex, large-scale challenges * A proven track record of leading engineering teams to deliver impactful, large-scale solutions * A strong technical background with the ability to guide architectural decisions * Experience building cloud-native systems on AWS, including modern AI/ML integration patterns where applicable * Excellent leadership skills with a focus on mentoring and developing engineering talent * Strategic thinking to balance short-term needs with long-term vision * Excitement about working in a fast-paced, ambiguous environment to create something truly impactful If you're passionate about solving complex technical challenges while building and mentoring teams in a fast-paced, startup-like environment, we want to hear from you. Join us in this unique opportunity to shape the future of satellite internet service delivery. Export Control Requirement Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder). Key job responsibilities * Aid in the design and delivery of AI-powered agent tooling, intelligent automation, and foundational infrastructure for customer support * Develop a strategic plan for the growth of the team, both from a software services and organization perspective * Hire & develop a diverse team of software engineers passionate about revolutionizing satellite internet customer support * Help on-board and mentor new team members * Drive technical architecture decisions and establish engineering best practices for scalable, reliable systems serving millions of customers globally * Partner with product managers, UX designers, TPMs, and peer teams to design software systems and interfaces that fulfill customer needs for AI-first support experiences * Foster a culture of rapid innovation and experimentation, balancing speed