C&I Partner Manager- Global SI Governance & Security and Autonomous Workforce

C&I Partner Manager- Global SI Governance & Security and Autonomous Workforce Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Role Summary The Partner Manager, C&I Global Partner Team is an individual contributor role responsible for the health, performance, and go-to-market execution for the Governance and Risk and Autonomous Workforce practices strategy and execution at Partner. Working directly with the Global Partner Leader, this role translates joint global strategy into practice strategy and execution —engaging partners in co-sell motions, pipeline development, and customer delivery. The Partner Manager operates cross-functionally alongside the Product Group, Field Sales, Enablement, Marketing, and Technical Partner Advisors (TPAs) to ensure the right partners are activated at the right time for the right opportunities and across the Partner teams. This role focuses on partner growth, sales effectiveness, and scalable execution across ServiceNow's routes to market.

Partner Engagement & Pipeline Execution Own end-to-end partner lifecycle management for Partner, including joint business planning, GTM execution, and performance tracking for the Governance and Risk practice (incl. Governance, Security, Risk, Identity and Operational Technology) and Autonomous Workforce Drive partner pipeline development and deal progression in close collaboration with field sales Engage the right SI partners in active customer opportunities, including proposal situations requiring partner collaboration Generate new business in existing accounts, new markets, and net new logos through partner-led and co-sell motions Cross-Functional Collaboration Operate as a defined participant in cross-functional RACI models covering customer lifecycle and implementation motions Align with internal stakeholders on roles, responsibilities, and execution across delivery and implementation activities Partner with TPAs to align sales plays to routes to market and guide partners on how to position and sell ServiceNow Coordinate with Marketing to develop joint demand generation campaigns that drive co-sell pipeline Partner Readiness & Governance Conduct quarterly and bi-annual business reviews, governance forums, and milestone tracking with IBM partners Coach and enable Partner teams —remotely and in person—building senior-level relationships and managing partner risk Advise on market, geographic, and route-to-market expansion, including new buying centers and customer segments Track performance metrics and readiness indicators; escalate risks proactively to minimize business impact Success Measures Global SI pipeline growth and revenue contribution (sourced and sell-through NNACV) Expansion into new markets, buying centers, and net new logos in Governance and Risk and Autonomous Workforce Practices Partner engagement quality: early activation in customer opportunities and proposal motions Consistency of cross-functional execution within the collaboration model Partner maturity, scalability, and enablement effectiveness in Governance and Risk and Autonomous Workforce Field and stakeholder satisfaction scores Qualifications Required 10-15+ years in partner management, alliances, or ecosystem roles within