Senior Employee Relations Manager

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

We’re seeking an experienced Senior Manager, Employee Relations to join our team. Based in our EMEA HQ in London on a hybrid basis, this strategic role oversees employee relations across our critical EMEA markets. You will serve as a consultative leader, leveraging modern tools, including AI-driven HR technologies, to build scalable programs that enhance engagement, mitigate risk, and ensure compliance across complex international geographies.

What you’ll do (Role Expectations)

• Strategic Partnership: Serve as a strategic partner to business leaders, legal, and people partners across EMEA, providing expert advice, counsel, and resolution on complex employee matters, performance management, and policy interpretation.

• Works Council Management: Act as the primary liaison with our Works Council in France, leading statutory meetings, managing consultations, and maintaining a productive, compliant relationship.

• Grievances & Workplace Investigations: Lead, investigate, and resolve employee grievances and formal claims (e.g., harassment, discrimination, retaliation, workplace concerns) by conducting thorough reviews, delivering conclusive findings, and proposing actionable remediation.

• Cross-Functional Collaboration: Collaborate with stakeholders (e.g., infosec, internal audit teams, security) to continue to drive efficiencies across the company where there could be exposed risk to the organization.

• Data & Analytics: Oversee and optimize a centralized case management system, leveraging data analytics and AI-enhanced HR tools to produce executive dashboards, identify systemic trends, and offer proactive, risk-mitigating recommendations.

• Program Development: Design and implement comprehensive employee relations philosophies, programs, and training sessions to upskill managers, foster a constructive workplace culture, and ensure fair, respectful treatment across all regional teams.

• Regional Compliance: Ensure all company employment policies, performance management processes, and accommodation practices comply with the distinct national, statutory, and local employment regulations, specifically of the UK, Germany, France, Spain and the Netherlands.

What We’re Looking for (Minimum Qualifications)

• Experience: Direct and impactful mid to senior level Employee Relations experience, with a substantial track record of managing complex ER cases independently.

• Works Council Experience: Hands-on experience partnering with, consulting, or managing Works Councils in either an Employment/People Relations or