Commercial Service Account Manager - Baltimore, MD

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About This Role: As the Commercial Service Account Manager , you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively, and pursuing large opportunities that help our customers modernize their equipment.  This role is a great fit if you excel at building relationships, have outstanding customer service skills, and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.

Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)  Create and maintain Sales Territory and Account plans where necessary  Present at customer seminars to develop new and existing customer relationships and opportunities  Promote Carrier value proposition linking customer objectives to Carrier solutions  Utilize CRM to manage customer interactions, activities, and opportunity pipeline  Experienced seller in attracting new customers as well as building share value with existing customers  Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers  Ability to seek out or respond to repair opportunities   Establishing and building credibility with knowledge of Carrier products/solutions   Strong ability to develop and sustain customer relationships  Clearly articulate the value of Carrier’s value offerings  and how they map to the customers’ needs  Ability to detect the Customer’s buying stage and adjust selling accordingly  Effective presentation and communication skills  Prioritize on best opportunities  Responding to the customer requirements in a timely manner  Gaining the booking/order in a timely manner  Ability to consistently achieve sales metrics and Annual Targets  To effectively negotiate service agreement renewals when required  Required Qualifications: 2+ years’ experience with HVAC Service and Commercial Sales High School Diploma / GED required.  Must be able lift/carry 20 pounds, climb ladders/stairs, be comfortable working on roofs/platforms  Must be able to pass an MVR.

Bachelor’s degree. Extremely comfortable operating in a technical environment utilizing Microsoft based computer software  Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills  Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers  Ability to sell directly to end user customer  Previous experience in selling service agreements   Demonstrates ability to introduce others to cross sell and upsell within their base of customers  Ability to work in a highly team-oriented and dynamic environment  Demonstrated ability to introduce others to cross sell and upsell within their base of customers  Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages  Self-motivated and able to manage many simultaneous projects