Senior Director, Head Launch Excellence

Career Category Marketing Job Description Join our team at AMGEN Capability Center Portugal , consistently recognized among the top companies in the Best Workplaces™ ranking by Great Place to Work® in Portugal. In 2026, we were once again distinguished as one of the top Best Workplaces in the country (category 201–500 employees), reinforcing our commitment to an exceptional employee experience and workplace culture. We are a team of over 500 talented individuals, spanning more than 30 functions and areas of expertise, and representing over 40 nationalities. Together, we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology. This is your opportunity to explore a world of possibilities across areas such as Data & Analytics, Digital, Technology & Innovation, Cybersecurity, R&D Operations, Global Distribution, Finance, Regulatory Affairs, General & Administrative, Human Resources, and many more. Located in the heart of Lisbon, our AMGEN office fosters a culture of innovation, excellence, and purpose. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in people’s lives SENIOR DIRECTOR, HEAD LAUNCH EXCELLENCE LIVE WHAT YOU WILL DO The Senior Director, Head Launch Excellence is a strategic and operationally experienced serial launch leader in Amgen's Global Marketing organization, bringing pattern recognition from multiple biopharmaceutical launches to shape and run Launch Excellence (LEX) as a practical global launch operating capability. This role partners across Global, Regional and Affiliate teams to establish an enterprise LEX capability as part of the Global with Local (GwL) model. The LEX lead will define hands-on, guided and self-service support levels, identify critical-path risks early and build the Launch Excellence capability in the Amgen India Capability Center (AIN), including AI-enabled automation for repeatable launch activities. The responsibilities of the role will include: LEX Operating Model Leadership Define and operationalize the LEX operating model, including launch-clock scope, global-to-local handoffs, governance, decision rights, service levels and escalation paths. Launch Readiness Standards & Launch Judgment Set quality standards for launch readiness planning, milestone preparation, LRRs, leadership touchpoints, risk and decision logs and launch performance, using serial launch judgment to pressure-test plans. Global-to-Local Marketing Integration Partner with Global teams, ABM, regions and affiliates to translate launch strategy into high-quality launch preparation, integrated launch plans and practical market activation support. Partner with Marketing and ABM teams to identify and close launch-specific guidance and process gaps. Service-Level & Market Archetype Management Implement clear rules for hands-on, guided and self-service LEX support based on brand priority, market relevance, launch complexity, critical-path risk and escalation triggers. AIN Capability Center Leadership Hire, onboard and manage the AIN Launch Excellence team, setting role clarity, intake processes, service menus, quality expectations and ways of working with Global, Regional and Market teams. This team acts as the scalable delivery engine for LEX, with clear interfaces to Global, Regional and Market stakeholders. Tools, Templates & AI Enablement Build and maintain practical LEX assets such as launch dashboards, LRR tools, quality checks, GM checklists, self-assessments, KPI dictionary, playbooks and AI-enabled workflows. Governance, Reporting & Risk Management Establish launch readiness routines, readiness heatmaps, KPI definitions, risk triggers, decision records and escalation mechanisms that give senior leaders clear visibility into launch readiness and trade-offs. Learning Loop & Capability Building Develop onboarding, learning modules, communities of practice, reusable launch cases,