Technical Solution Control Specialist - Real Estate Banking

Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This role supports PNC's Commercial Real Estate Technology team, which provides business-specific technology support for enterprise real estate applications. The role is focused on ServiceNow ticket management, light application support, non-technical configuration changes, and data maintenance within business systems. Responsibilities include processing application updates, supporting internal and external users primarily through email and ticketing workflows, gathering data for smaller projects, and ensuring the accuracy of information within supported applications.   This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Provides support and complex problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware. Manages and performs complex business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements. Engages and assists vendors for technology implementations and resolving issues. Maintains and upgrades network systems for specific requirements, as needed. Executes change requests to implement and refresh technology. Resolves incidents and fulfills requests in accordance with knowledge documentation. Serves as a mentor while coaching team members and leading knowledge sharing initiatives. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Customer Solutions, Data Architecture Development, End Users, Problem Resolution, Technical Support Competencies Call Center Technologies, Customer Support Operations, Hardware Infrastructure, Help Desk, Problem Solving, Software Installation and Support, Technical Troubleshooting Work Experience Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Language Assessments   No Required or Preferred Language Assessments     Pay Transparency Base Salary: $52,500.00 – $105,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the