Manager, Intelligent Automation

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    We are looking for an Intelligent Automation Manager for our JBS Business, as part of our Global Business Excellence and Transformation team. This is a senior developer role, one level below the P3 Senior Manager. The core role responsibilities are helping us build out the Automation capability for the organization — spanning RPA and Gen AI-enabled automation — and supporting the design, delivery, and maintenance of these solutions for our customers, as well as supporting the delivery of a broader array of technology initiatives for JBS. About JLL We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

Purpose The Intelligent Automation Manager for JBS role requires working collaboratively with teams and sponsors to design, build, and support automation solutions of varying size and complexity - primarily RPA, with growing exposure to Gen AI-enabled automation. This role will utilize technical and change management principles and tools to focus on driving financial results for assigned workstreams, ensuring deliverables are tangible and well-constructed, with the lead providing overall technical direction. What This Job Involves Responsible for design, development, run support and maintenance of RPA solutions Be a subject matter contributor in Automation - primarily RPA technologies (Automation Anywhere A360 & Power Platfrom), but also other low code/no code technologies and Gen AI-enabled automation - from a design/delivery/maintenance perspective Be accountable for the design, development, and execution of the RPA and Gen AI-enabled automation solutions assigned to them Design, develop, and implement RPA solutions using Automation Anywhere A360 to streamline processes and maximize efficiency Design automation processes as per the operational needs of the organization, using Workload Management for scalability Scripting/coding in the RPA tool to resolve automation issues Review code and design for peer solutions, providing input on development and systems integration Configure new automations with efficient and easily understandable automation tools Document automation procedures Collaborate with RPA Governance on best practices and code reviews Contribute to training businesses on the use of RPA technologies and automation best practice Participate in technical discussions and help develop strategies to solve technical challenges Perform root-cause analysis for errors/incidents Support the identification of the over-arching framework to deliver RPA and Gen AI-enabled solutions from inception to maintenance and ongoing monitoring of digital worker performance Work closely with technology to support a holistic Automation SDLC that integrates and operates effectively with technology