AMEA S4 Order to Cash SME

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will support our order-to-cash (OTC) operations and/or the customer collaboration agenda for a given market or set of customers. You will offer improved value and service to the customer and increase supply chain efficiency while offering clear accountability and transparency into customer performance through a single point of contact. How you will contribute You will: Drive effective cross-functional communication among stakeholders including sales, logistics operations, demand planning, product supply and external partners Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes Development, coach, delegate and lead a team that can drive the business agenda and give them the opportunity to grow in the organization Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value-creation initiatives identified through customer collaboration Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Experience in CS&L function, ideally with excellent knowledge of OTC management and processes, customer supply chain management Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge) SAP, information systems, process design, standard operating procedures Experience leading and developing a team Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs Great interpersonal, teamwork and communication skills Able to influence, negotiate and apply commercial acumen More about this role What you need to know about this position: You will assess as is process flows where SAP ECC is used, to check compatibility and workability within the future S4H design and ensure they are aligned with business requirements. Design Validation: Act as the subject matter expert on all Order to Cash processes. Work and coordinate with regional S4 delivery team and BU and market across AMEA to help validate the S4 HANA global design. Gap Analysis & Harmonization: Identify process gaps, evaluate harmonization opportunities, co-ordinate feedback to the regional team. Provide information and explanations to help contextualise any deviations, develop business cases for process standardisation across AMEA and escalate critical issues that may require specific AMEA support to solve. Decision Documentation: provide detailed input and explanations for key decision documents (KDDs) for required AMEA process adaptations, while recognizing alignment with the overall global S4 strategy. Testing & Validation:   Work with other key users to define and implement testing and validation approaches for inbound and transport process changes, at BU / CU level as applicable.  Support completion of system cutover trials and actual cutover plans, as set by the regional S4 team. Change Management & Adoption: Support change management initiatives to ensure smooth adoption of any new inbound and transport processes across markets, support training, upskilling, and capability development using clear and timely communication. Support completion of new training documentation and re-training of inbound and transport end users. Stakeholder Engagement: Act as the bridge between BU / CU Order to Cash operations to ensure business requirements are accurately understood. Support and work with all other functions / teams connected with Order to Cash including Finance, Master data, Internal Controls, MDS (interfaces, messaging between systems, system testing)   Status