Sr. Technical Support Specialist- VIM

Hiring Manager: D Pravin Kumar

Talent Acquisition Advisor: Meherunnesa Khatun

Job Code Level: TEP3

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AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customer’s concerns not just at a technical level but also from a customer service perspective.  Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you’ll work on unique customer issues to provide resolutions.

WHAT THE ROLE OFFERS

• Represent OpenText acting as first point of contact for all technical support inquiries

• Incident management and collaboration with other teams while adhering to SLA’s and KPI’s

• Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy

• Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys

• Collaborate with various stakeholders to act as a trusted customer advocate

What you will need to succeed

• 5+ years of prior experience working on relevant technologies

• Focused on scoping problems and strong troubleshooting ability

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