Services Account Manager

Contributes fundamental insights to the Account Team by leading the Services Sales account strategy. Determines planning prioritization for multiple assigned accounts based on multiple factors. Owns and maintains in agreement with the core account team customer and partner relationships, influences key decision makers, and leads effective ROCs with stakeholders. Proactively seeks customer feedback and insights on business priorities and/or experience. Understands how to plan stakeholder connections, in alignment with the core account team, building and strengthening relationships with various Microsoft teams and groups. Proactively builds and maintains up-to-date knowledge of multiple topics to meet customer needs and drive customer satisfaction. Leverages Microsoft Services Sales go-to-market scenarios to drive intentional customer conversations. Identifies, qualifies, leads, manages, and closes strategic industry cloud opportunities on prioritized accounts. Engages customers to co-develop on-time renewal plans and mitigate risks for non-renewal, taking part in renewal preparation calls, drafting proposals for Unified extensions, and coordinating any discount approvals. Orchestrates the consulting-sales relationship with the core account team, working closely with Enterprise colleagues to ensure successful creation, maintenance, and execution of the Services Sales account plan. Confirms BANT information to determine progression or lack thereof of a lead to become a Services Sales opportunity.

Accelerate Growth Identifies, qualifies, leads, manages, and closes strategic industry cloud opportunities on prioritized accounts aligned to documented customer business value and outcomes. Accelerates Microsoft Cloud differentiation (e.g., security, AI) against competitors and win more market share. Increases customer business value with advanced technology (e.g., AI) and drive consumption. Drives Unified contract renewals and multi-year agreements with rigorous T-minus planning (e.g., T-90 days). Engages customers well in advance of Unified contract expiration to co-develop on-time renewal plans and mitigate risks for non-renewal, taking part in renewal preparation calls, drafting proposals for Unified extensions, and coordinating any discount approvals. Aligns with customer success account managers (CSAMs) on verifying value delivered and identifying expansion opportunities for support contracts through enhanced solutions. Up-sells existing Unified customers to multi-year and higher-tier support options. Secures new Unified contracts with customers. Leverages Microsoft Services Sales go-to-market scenarios to drive intentional customer conversations about Microsoft Cloud adoption, new AI and cloud solution offerings, renewing and growing Unified support agreements, and attaching enhanced solutions to product sales. Educates decision makers of assigned account(s) (e.g., business-functional area leads) on Microsoft value propositions that bundle Unified and Consulting offerings, aligned to the customer’s priorities and maturity, appropriately differentiating competitor solutions. Proactively builds and maintains up-to-date knowledge of customer's business priorities, risks and challenges, internal landscape (e.g., organization structure, stakeholders, business performance), industry/sector challenges, regulations, trends, and futures (e.g., impact of AI, sustainability) to meet customer needs and drive customer satisfaction. Account Team Orchestration Orchestrates the consulting-sales relationship with the core account team, working closely with Enterprise colleagues to ensure successful creation, maintenance, and execution of the Services Sales account plan, and a positive One Microsoft customer experience. Orchestrates and coordinates across the account team and customer success team effectively influencing and collaborating with account-aligned and solutions-aligned, pursuit and delivery colleagues