Business Operations Analyst Senior / Consultant

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.   Summary

The  Business Operations Analyst Senior/Consultant provides overall coordination, support, and maintenance necessary to ensure the proper and effective functioning of APS Operations business unit operations and/or department systems. Participates in the development, analysis, planning, administration, communication, and implementation of a broad range of business unit, projects, processes, and practices. Serves as a business unit analytical expert and provides support of the operations and dispatch of distributed energy resource (DER) demand response, load shift, curtailment, and related events for all in-scope Customer-to-Grid Technology Solution (C2GS) devices. This position requires a fundamental understanding of business operations, processes, and business unit(s) systems utilized within the organization.   This role:

Serves as a business unit analytical expert for process analysis, data analytics, which may include identifying potential security risks, possible data breach situations, ensuring adherence to all regulatory requirements, system security, reporting, intranet web pages and other areas as defined. Works with other department functions to define opportunities, identify and implement solutions, and measure improvements to ensure desired results were achieved. Communicates with internal stakeholders to provide updates on status of scheduled and executed events. Reviews post-event data and provides information to stakeholders and leadership for decision-making purposes. Plans and assists in implementation of solutions that will maxi+mize organizational effectiveness through the use of technology. Monitors and oversees the execution of events to ensure no issues. Monitors performance of APS-owned assets (solar, EV chargers, batteries, etc.), including the monitor and review of data of offline or underperforming assets. Develops and maintains reports using standardized reporting protocol for business unit, company reports, and statistical summaries ensuring data integrity and consistency. Formulates, defines, and documents business processes by clearly defining project scope and objectives through research, benchmarking, and fact finding combined with a good understanding of business functions, systems and industry standards. Leads cross-departmental projects involving process and/or system improvements. May lead and/or contribute to projects with moderate or complex scope and budget. Assists with the development of less tenured personnel.

Business Operations Analyst , Senior

BS/BA equivalency or an equivalent combination of four (4) years relevant work experience and relevant college coursework in business, information technology or a related area. AND five (5) years of progressively responsible experience where a strong understanding of business unit operations, business unit systems, database design, structure, functions and work processes and experience with database tools has been obtained.

Business Operations Consultant

BS/BA equivalency or an equivalent combination of four years relevant work experience and relevant college coursework in business, information technology or a related area.  AND eight (8) years of progressively responsible experience where a strong understanding of business unit operations, business unit systems, database design, structure, functions and work processes and experience with database tools has been obtained. Previous experience with the systems