Sales Associate IV - Mid/Large Group

Note: Work location is on-site with the flexibility to work remotely , the primary location will be in-office for meetings, per Kaiser Permanente-s Authorized States Policy - Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 9 Piedmont Center, 3495 Piedmont Rd., NE, Atlanta, Georgia 30305 Job Summary: Recommends various information and resources for others to leverage when identifying appropriate solutions to meet lead/prospect/customer needs and utilizes advanced knowledge to address lead/prospect/customer questions in issues in a timely manner. Generates prospective sales by developing routine protocols to partner with others in prospecting, sourcing, developing, and maximizing referral networks. Guides colleagues when utilizing information to develop sales strategy, recommends dataset for sales status reports, and demonstrates advanced knowledge for applying research and information on health care to articulate internal sales strategies and drive external sales. Works within and across team, and sometimes across the organization, to support data collection on trends related to sales strategy and applies routine or pre-defined strategies to accomplish sales plans and help drive internal negotiations and sales strategy. Identifies resources, including following through on intended outcomes, to achieve or support sales targets/goals/initiatives. Advocates for process improvement by following procedures from team members to identify and implement initiatives for overcoming obstacles to sales progress and ensuring objectives are met, identifying new and improving existing process-related initiatives, resolving risks to compliance, and tracking and articulating performance trends and updates, independently.

Pursues effective relationships across teams and/or the organization to obtain and share resources, information, and advice with coworkers and members. Listens to, addresses, and seeks performance feedback; acts as a mentor for less experienced team members. Pursues self-development; creates plans to capitalize on strengths and develop weaknesses; reviews others work to help them learn. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in work; helps others adapt to non-routine situations. Identifies and responds to the needs of others to support the execution of varied work processes. Works within established procedures and practices to complete routine work assignments autonomously; follows instructions to complete novel or varied tasks. Collaborates with others to identify and implement appropriate solutions for routine and non-routine issues; escalates high-priority issues or risks; monitors progress and results. Supports the development of work plans to meet established priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities within and across teams. Ensures a high level of customer service is provided by: recommending various information and resources for others to leverage to identify appropriate solutions based on lead/prospect/customer needs in fulfillment of performance and service quality goals, as well as the KP mission, independently; demonstrating advanced knowledge of relevant various health plans and benefits to leads/prospects/customers and brokers/consultants to convey KPs unique value proposition; and utilizing advanced knowledge to address lead/prospect/customer questions or issues in a timely manner. Serves as an advocate for process improvement by: following routine protocols to partner with others for overcoming obstacles to sales initiative progress and ensuring objectives are met on time and/or within budget with minimal guidance; acting as a sales support subject matter expert by participating in work groups, as selected, to meet department objectives, and identify new and improve existing process-related