Director, Patient Access - Sacramento, CA

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. Optum is seeking a Patient Access Director to lead hospital-based Patient Access and front-end revenue cycle operations at Mercy General Hospital in Sacramento, California. This leader will oversee Patient Access services supporting the Emergency Department, the main hospital, scheduled services and preregistration, and an outpatient surgery center located on the hospital campus. The facility operates around the clock and supports a significant volume of cardiac services and procedures. The Director will be responsible for operational performance, patient experience, workforce leadership, client relationships, revenue cycle outcomes, and continuous improvement. The role requires a visible, collaborative leader who can build accountability, strengthen team operations, support evening-shift leadership, and guide employees through operational change. This is a client-facing position that works closely with hospital administration, Optum Revenue Cycle leadership, facility-based leaders, and regional Patient Access partners.

Lead day-to-day Patient Access operations within a high-volume, acute-care hospital environment Oversee Emergency Department registration, main hospital registration and check-in, scheduled-service preregistration, outpatient surgery registration, financial clearance, financial counseling, point-of-service collections, and patient service Provide leadership within a 24/7 operation, including occasional after-hours, weekend, or on-call support based on staffing or operational needs Directly lead approximately 14 to 16 employees, including AM and PM supervisors, while providing broader operational oversight to Patient Access representatives, specialists, team leads, and other managed employees Develop, coach, and support leaders and frontline employees to strengthen engagement, accountability, service quality, and operational consistency Provide focused leadership support to evening-shift operations and help establish effective, sustainable team practices Oversee workforce planning, staffing, scheduling, productivity, quality monitoring, orientation, performance management, and employee development Lead employees in an SEIU-represented environment and support operations in accordance with the applicable collective bargaining agreement Serve as a primary liaison between Optum and hospital leadership and build productive relationships with client administration, clinical leaders, Revenue Cycle partners, and other facility stakeholders Monitor operational, financial, quality, and patient experience results, identifying and implementing opportunities for improvement Drive performance related to registration accuracy, financial clearance, point-of-service collections, customer service, and applicable service-level agreements Prepare and present operational reports, performance updates, status reports, and improvement plans to hospital and business leadership Support regulatory requirements, audit follow-up, client standards, contractual commitments, and applicable policies Lead change-management efforts associated with new processes, technologies, workflows, and organizational initiatives Maintain facility-level budget awareness and support appropriate workforce and resource decisions Perform other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other