Business Process Owner Lead

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

We are embarking on an exciting new chapter by establishing a brand new team dedicated to enhancing Member Value focused on member definition and stages. This initiative is focused on creating a sophisticated understanding of our members to serve them through every stage of their membership, ensuring they receive the exceptional experience they have come to expect from us. This work is inherently challenging, pushing the boundaries of how we engage and support our members, but it is also incredibly rewarding as we shape the future of member experience. This role will be responsible for ensuring all the risk components tied to this work are established. This work includes but is not limited to establishing E2E process maps, controls, RCSA for owned processes, and other risk-mitigating components. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy. Ensures alignment with customer and appropriate roadmap(s). Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance. Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution. Guides and influences process re-engineering and technology implementation to enable process redesign and innovation. Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements. Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes. Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise. Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are in alignment with overall strategy. Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team. Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts. Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives. Provides mentorship and guidance support for team and applicable business partners. Plans and designs business processes and make recommendations and changes in order to