Associate - Office Technology Support

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Associate Job Description & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. As an Associate,   you'll   work as part of a team of problem solvers, helping to solve complex business issues from strategy   to execution.   PwC Professional skills and responsibilities for this role include but are not limited to:   Ability to investigate/troubleshoot technical issues and work with various support teams (regional and global) to   resolve them.   Know how and when to use tools available for a given situation and can explain the reasons for this choice.   Provide   a broad range of technology support to PwC including end user and infrastructure support via both in person and virtual environments   Document all user support tasks, including research and resolution in our incident management system   Participate in Technology-driven projects at the regional and/or local level   Use clear,   concise   and grammatically correct communication, in a structured way, when connecting with others.   Be proactive and able to practice agility when situations require   Able to build/sustain both internal and third-party relationships   Use feedback and reflection to develop self-awareness, personal   strengths   and address development areas.   Uphold the firm's code of ethics and business conduct     Capabilities :    Proficient in supporting enterprise applications such as Microsoft 365, Windows Operating Systems, Mobile   Operating Systems and VoIP/telecom technology   Familiarity with video conferencing systems,   printers   and peripheral device support   Working knowledge   of hardware,   software   and network   troubleshooting , including   imaging and configuration of   laptops and mobile devices   Capable of supporting onboarding and offboarding processes, including account setup and equipment provisioning   Understanding of technology service management processes for ticket management and SLA adherence (ITIL will   be considered an asset)   Customer focused with a continuous improvement mindset   Confidence in ability to work in a highly technical and ever-changing work environment   Complies with   standard operating procedures and checklists in delivering quality solutions and   service .   Adaptable and able to work within tight deadlines,   demonstrating   flexibility   Exceptional organizational skills and the ability to self- prioritize   Strong diagnostic skills to   identify   root causes and escalate unresolved issues to Level 2 or vendor support   Strong client service focus in dealing with both external and internal clients, displaying an image of professionalism,   discretion,   integrity   and tact   Ability to   maintain   and update IT Asset inventory in compliance with asset management policies   Delivery quality education and training to users when necessary, using a variety of techniques and mediums   Education/Experience Requirements:   Minimum of an Associate Degree in Information Technology (or higher)   1+ year of experience   preferred     Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills ABBYY FineReader PDF, ABBYY FineReader PDF, ABBYY FlexiCapture, Accepting Feedback, Active Listening, Application Maintenance, Cloud Infrastructure, Communication, Database Administration, Database Management System (DBMS), Database Performance Management, Database Repair, Database Server, Database