Sr Program Manager

At Landis+Gyr, we're helping shape the future of energy—making it more intelligent, resilient, and sustainable. As a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable. Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve. Join Team Green and help shape the future of intelligent energy.   Job Summary Landis+Gyr is seeking an experienced Sr. Program Manager who will be responsible for overall daily planning and execution of Landis+Gyr contracts and ownership of customer relationship for delivery of any new products or solutions available from Landis+Gyr. The Sr. Program Manager is responsible for all Landis+Gyr customer interface, subcontracts, subsequent new business expansion build out, operations and maintenance of the network. The Sr. Program Manager can effectively interact with all levels of the customer organization to whom Landis+Gyr delivers its services or obtains utility subcontracted services in support of that contract. The Sr. Program Manager prepares and submits annual operations budgets, delivers the pro forma revenue stream, supervises on-site personnel and coordinates the activities of sub-contractor and customer personnel assigned to the contract. The role is accountable for customer satisfaction which is driven by strong execution of contract(s) to deploy technical smart grid solutions for customers. This includes analysis and reporting of the financial performance of the program, weekly status reporting, and hands-on management of the efforts of the program team to meet the contractual requirements. The Sr. Program Manager will manage multiple projects within the scope of a customer account or surrounding region and will have oversight responsibilities for matrixed project teams that involve multiple projects and assigned resources. Significant time will be spent working closely with the customer to develop program schedules, program management plans, deployment plans, materials forecasts and other plans. The role requires significant leadership and will be seen as a leader and proven mentor as well as someone who is a trusted, collaborative partner with our customers while managing customer expectations. The position also requires someone who possesses seasoned skills and business acumen to lead sizeable programs. Key Responsibilities and Accountabilities: • Provide leadership, guidance and coaching to members of the program team • Acts as the principal customer interface and widely recognized as a trusted, collaborative partner with the customer and other stakeholders • Proven leader capable of communicating complex technical details to a wide variety of customer stakeholder groups • Conduct periodic performance reviews of program team and provide feedback • Lead and direct resources to fulfill all contractual obligations, performance levels, and service levels for one or more complex customer programs • Initiate, plan, execute, control, ensure final customer acceptance of assigned customer programs • Coordinate all the activities of the team and indirect support resources to ensure all aspects of the project are managed exceptionally well and quality deliverables are produced and agreed upon with program stakeholders • Drive issues to resolution independently or via other company resources and manage customer expectations appropriately • Responsible for reporting and controlling the financial health of programs including