Senior Medical Assistant

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position provides support to our customers and their patients located throughout the United States and may require multiple licenses and/or certifications to practice across various States. Services provided to our customers and their patients include, but are not limited to: Medication Adherence, Medication Reconciliation, Management of refills and other care extension services. This position is the primary point of contact for all non-clinical activities related to Medication Management coordinating with the patient, pharmacies, and providers of medical care. Success is measured in terms of adherence to strict guidelines, improved patient outcomes, satisfied customers, meeting, or exceeding quality standards, producing consistent and high-quality work and collaboration with other team members to achieve objectives. You will work on assignments that are moderately complex and may require judgment when identifying barriers and conducting interventions. Routine work may be completed with little to no instruction, new assignments given with general instructions. This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am - 7pm EST. The final shift will be determined by business needs and will remain a fixed, set schedule once assigned. This will be on the job training and the hours during training will be during normal business hours Primary Responsibilities: Answer telephonic and electronic messages related to patient refill requests to determine administrative appropriateness of submitting provider message to review refill request When indicated, schedule patients for an outpatient visit per existing scheduling protocols Interaction with internal and external customers, providing outstanding services utilizing superior customer service skills Answer questions and complete requests Refer and escalate to nurse or pharmacist when appropriate Accurately Maintain documentation and logs Advocate for and encourage and support patient Demonstrate superior customer service skills Actively identify barriers that have prevented patient from obtaining refill through pharmacy Maintain patient confidentiality per policies and procedures Communication with patients, providers, pharmacies, and provider office staff in a courteous, professional, cooperative, and mature manner May provide guidance and training to less experienced staff members Time entry in assigned tool(s) as required by management Timely response to email, IM and voice mail as required by management Active engagement in team meetings, discussions, and in-services Participate in business unit and/or team projects and quality initiatives Foster effective work relationships and team collaboration Performs other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

High School Diploma / GED Certified Medical Assistant (CMA) or Medication Administration Certification or Pharmacy Technician Certification Must be 18 years of age OR older 2+ years of healthcare experience Ability to work any 8-hour shift scheduled between 7:00 AM and 7:00 PM EST.