Project Coordinator

POSITION PURPOSE: The Project Coordinator provides exceptional customer service through various forms of communication. Assists in key projects to successful completion on behalf of the field operations and shared support organizations and is assigned to work closely with the support staff and operations team of the Fiber operations team. The Project Coordinator supports project tracking responsibilities and related project business activities for the markets and may support activities for several projects simultaneously. Supports the operations team by maintaining the integrity of all quality systems and databases, including data entry, and reporting in a timely manner. ESSENTIAL DUTIES: Responsible for communication with field staff Administrative duties such as requesting badges, order office supplies and uniforms Handle incoming calls, emails and company related correspondence daily, routing inquiries/requests to appropriate individual/department for response, following up, and providing any coordination necessary to ensure response occurs in timely, efficient manner. Supports the Program / Project Managers by maintaining database integrity, including data entry Manages and Maintains the organization’s process documentation, continuous improvement programs Develop and maintain a comprehensive Procedures Manual that meets Partner requirements and standards Produce forecasting models to support senior management in decision making and collaborate with them on data analysis. Prepare and present regular reports that include key process indicators, analysis of best opportunities for improvement and status of improvement efforts. Assist PM in project execution including performing work, directing work, change control, testing and ensuring stakeholder engagement Responsible for process improvement, definition and implementation in support of the project/initiative OTHER DUTIES: Perform general clerical work such as filing, copying, mailing, etc. Assist/provide back-up support to other office support employees as required. Coordinate special projects as assigned. Perform other duties as assigned. JOB SPECIFICATIONS Required Knowledge/Skills/Attributes Expert ability to establish and maintain credibility and interpersonal relationships with diverse group of individuals (i.e. business leaders, colleagues and staff at all levels). Expert organizational, planning and prioritization skills; attention to detail; productive without compromising quality. Expert commitment to ethics, honesty, integrity, confidentiality and credibility. Solid interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals. Solid ability to work under pressure to meet deadlines while managing internal and external customer expectations. Solid ability to apply training and available resources to assess the situation and identify the right solution. Solid ability to provide customer service and support and be the face of MasTec Advanced Technologies and our Partner, and maintain a professional appearance. Solid ability to follow managerial direction; understand and follow instructions and established routines; multi-task; and analyze and solve problems. Solid ability to read and speak English proficiently. Solid knowledge of word processing, spreadsheet, presentation and email software (preferably Microsoft Word, Excel, PowerPoint, Outlook, Internet). Solid ability to read, write and comprehend simple instructions, short correspondence and memos. Solid ability to handle sensitive and critical issues with demonstrated history of a commitment to ethics, honesty, integrity and credibility. Solid ability to remain focused within a rigorous, fast-paced and dynamic environment. Must be able to effectively manage multiple metrics and tasks simultaneously. Solid ability to be proactive in gathering information and answering inquiries with limited