Digital Site Services Lead, IT Generalist - Tucson AZ Onsite

Location: US-AZ-TUCSON-M10 ~ 3360 E Hemisphere Loop ~ BLDG M10

 Position Role Type: Onsite

 U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

 Security Clearance Type: None/Not Required

 Security Clearance Status: Not Required Digital Technology Site Services Lead Manager, Information Workplace Services (P4) Raytheon Digital Technology (DT) Tucson, AZ – Onsite position Eligibility to obtain a US Security Clearance required. At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.  Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedom and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense. Raytheon Digital Technology Site Services is accountable for the overall successful implementation and integration of DT Services across all Raytheon for all assigned sites. The DT Site Services Site Lead is responsible for overseeing the integration of all D/IT Services and engagements with Site Executives and leadership teams to include understanding priorities for the site, areas of concern, opportunities for change, demand planning and improvements. This role is required to have a site presence to their home-based site of responsibility. The Site Lead will provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership for the sites. It requires close partnership with other DT entities across Enterprise Services (ES), Raytheon and RTX Company. The role requires the ability to help effectively communicate and drive adoption of ES and Raytheon DT Technology direction and implement ES and Raytheon DT standards throughout the sites. This is a high impact role needing leadership skills and applicable technical and operational experience. This role will work on-site at Raytheon’s location in Tucson, AZ and requires travel between three different large campuses at the location.

Serve as the Digital Technology (DT) interface and liaison, representing DT at your respective campus(es) providing guidance, direction, and support as required. Engage with Site Leadership, Facilities, Operations and Program Management for demand planning and management around their needs for specific Digital services at the site. Review business requests for Digital service enhancements and undertakes cost evaluation, standards reviews, and prioritization. Monitor internal and external service providers to ensure they are performing to contractual requirements using Raytheon standards and processes; analyzing and acting upon Service Level Agreement (SLA) and metrics data to ensure customer service and customer satisfaction. Support DT Annual Operating Planning (AOP) forecast for the services provided, including all sub frameworks, capital planning and expenditures. Provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership as well as local site leadership. Represents Digital Technology as the accountable representative at the site to oversee site efforts to maintain compliance with Raytheon policy in unclassified digital environments, in collaboration with Digital Technology