HR Solutions & Service Delivery Advisor

Phillips 66 & YOU - Together we can fuel the future   As the HR Solutions & Service Delivery Advisor , you will lead the implementation and management of a portfolio of HR technologies that support effective service delivery and continuous process improvement. We are seeking a collaborative technology advisor with strong problem-solving and systems-thinking skills who can translate business processes into practical technology solutions. The ideal candidate will be highly organized and capable of managing complex initiatives across process design, system architecture, implementation, and ongoing optimization.   What You’ll Do

Serve as a subject matter expert in HR service delivery, connecting strategic priorities to the capabilities and constraints of the HR technology ecosystem. Advise the leadership team on technology portfolio integration, effectiveness, investment priorities, product roadmaps, and strategic portfolio performance metrics to maximize technology investments. Lead end-to-end solution delivery for HR processes and service experiences across multiple platforms, including discovery, requirements, process and solution design, development or configuration, data and integration design, testing, implementation, adoption, and transition into ongoing operations. Manage timelines, communications, and coordination across teams. Partner with vendors and implementation teams throughout solution delivery, deployment, and transition, ensuring applications and platforms are integrated, scalable, and aligned with the overall HR technology strategy. Evaluate and prioritize enhancements and additional functionality, assessing impacts across processes, data, integrations, security, user experience, testing, adoption, and governance. Use operational feedback, usage data, metrics, and cross-functional input to guide ongoing improvement. Partner with stakeholders to identify, evaluate, and prioritize AI and automation opportunities across HR processes, ensuring alignment with strategic objectives and governance frameworks, including use case tracking, documenting risk assessments, and compliance with enterprise AI policies and standards. Support platform administration and sustainment for HR information management systems, including configuration and release coordination, troubleshooting, documentation, and governance. Maintain knowledge of technology trends and internal tools to identify cost-effective HR technology solutions. Maintain a broad knowledge of the entire hire-to-retire employee lifecycle, with specific knowledge of HR service delivery processes to ensure technology decisions support an integrated, end-to-end experience. Understand global regulatory requirements and partner with appropriate centers of expertise to ensure HR technology solutions and practices remain compliant. Partner closely with HR and IT stakeholders to align business needs, influence decisions, and support effective solution delivery. Use operational reporting and analytics to measure adoption, service effectiveness, solution performance, and process improvement opportunities.

What You’ll Bring – Required

Legally authorized to work in the posting country Bachelor’s degree 3 or more years of experience in HR, IT, HR technology, HRIS, business systems, or enterprise application delivery

What Makes You Stand Out – Preferred

Ability to independently manage and prioritize a broad range of assignments while collaborating with employees across departments and levels of seniority Strong collaboration, written and verbal communication, and analytical skills Experience working with confidential information Experience implementing, enhancing, or supporting HR technology or HRIS solutions Experience with process mapping, future-state design, fit-gap analysis, requirements definition, or translating business processes into system capabilities Experience with ServiceNow, preferably ServiceNow HR Service