Senior Front- End Engineer

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

As a Senior Front-end Engineer in App Experience, you’ll help lead PagerDuty through a highly strategic transformation from a pure product to a platform. PagerDuty is transitioning from a set of products to a platform that consists of a set of configurable, flexible building blocks that can be leveraged to manage a variety of real-time work and real-time workflows. With that, we are increasing our engagement with partners integrating other tools with PagerDuty, consultants building bespoke solutions, and customers customizing the platform and creating deeper integrations to fit specific environments and specific workflows.

The App Experience team is working closely with other product development teams internally who will leverage these building blocks to build new products. We’re also working closely with customers and partners to better understand their needs as it comes to platform flexibility and customizability; our larger, more sophisticated customers, in particular, are asking for a high level of customizability in terms of how they manage real-time work (such as AI agents, alerts, incidents, post-incident reviews, security events, etc). Additionally, you will be working closely with Product and UX to create our design system and help deliver innovative product features.

How You Contribute to Our Vision: Key Responsibilities

• Design and architect the set of flexible platform building blocks that will become the PagerDuty Platform.

• From day one, you’ll be designing, coding, testing and shipping frontend interfaces and libraries that ensure we deliver secure, highly reliable and scalable solutions to our customers.

• Since we own and operate what we build, you’ll collaborate closely with engineers across teams.

• You’ll be involved in mentoring and teaching frontend skills to other engineers at PagerDuty.

• Curating the frontend design system in a complex distributed system.

• Developing frontend architecture patterns that scale across the engineering organization and provide better user and developer experiences

• Writing unit, integrations and e2e tests

• Owning and shepherding projects that our team takes on

• Creating alignment among various stakeholders about a recommended technical direction

• Expected to be part of our on-call team rotation

• You have 5+ years experience building and managing web apps using a modern component based framework.

• Deep understanding of semantic HTML and client-side JavaScript.

• Knowledge about core parts of frontend engineering (state management, performance, accessibility, styling, infrastructure)

• Empathy - you can clearly communicate your thoughts and opinions to others and facilitate these technical discussions to a successful outcome.

• Commitment to ensuring our team works sustainably and inclusively. Read more about PagerDuty’s commitment to diversity & inclusion.

• You have strong experience in designing and building REST APIs.

• Experience with: React, TypeScript, Node,