Application Support Analyst II: Card Services

General information

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JobID

17165

Position Level

Individual Contributor

Implementation & Support

Working Time

Full-Time

Position Type

Regular

25%

Workplace Type

Hybrid

Preferred Location

Allen, TX

Additional Locations

Birmingham, AL, Cedar Falls, IA, Charlotte, NC, Lenexa, KS, Louisville, KY, Monett, MO, Springfield, MO

Description & Requirements

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At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. Jack Henry is currently looking for a Card Services Application Support Analyst to join our team. Our Symitar Card Services Application Support Analyst is responsible for ensuring that all phases of their assigned projects/cases (Online ATM processing, Online Debit, or Shared Branching) are completed successfully and according to agree upon timelines. This can include balancing online network transactions, testing of network specification edit, certification testing, training client, and troubleshooting card issues. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you’ll be responsible for: Analyzes the customer’s existing products/processes and consults with customers to map the existing system to the Jack Henry product. Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation. Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software. Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote. Communicates the customer’s needs/expectations with programmers, other team members, and team leader. Maintains effective communication with customer throughout entire project/case. Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution. Prepares training materials and documentation for customers and internal users. May perform other job duties as assigned. What you’ll need to have: Must have a minimum of 2 years of experience working in a credit union. Must have ATM, Debit or Credit card processing experience. Must be able to travel up to 25% to customer locations to provide installation services. Travel may include working through a weekend. Excellent written and verbal communication skills. What would be nice for you to have: Experience working with or using the Symitar core. Excellent verbal and written communication skills a must. Excellent organizational skills and ability to prioritize work under pressure is a necessity. Knowledge of Jack Henry products, equivalent competitor products, and understanding of application functions. Computer skills with knowledge of applications including Microsoft Office Suite. Business