Business Insights Specialist (Power BI)

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Business Insights Specialist / Governance & Reporting Analyst Fraud Technology / CIAM Governance Job Summary We are seeking a highly motivated and analytical professional to join our Governance, Analytics & Reporting team. This role is responsible for driving governance reporting, operational readiness, support handover processes, process improvement initiatives, executive dashboards, and automation opportunities across a complex technology environment. The successful candidate will act as a key liaison between technology delivery teams, support teams, governance functions, and senior leadership. The individual will leverage data-driven insights to improve operational effectiveness, strengthen governance practices, and support decision-making through meaningful reporting and analytics. Key Accountabilities . Analytics & Reporting Develop and maintain Power BI dashboards and executive reporting. Analyze operational, governance, and support metrics to identify trends and insights. Create executive-level presentations and management reports. Translate complex data into clear and actionable business insights. Maintain reporting accuracy, data quality, and consistency. Process Improvement & Automation Identify opportunities to simplify and automate manual processes. Design and implement workflow automations using Microsoft Power Platform. Improve efficiency through controls, validations, notifications, and workflow optimization. Drive continuous improvement initiatives across governance and operational functions. Stakeholder Management Partner with technology, support, project, and business stakeholders. Facilitate meetings, workshops, and governance reviews where applicable to reporting. Influence stakeholders to achieve desired outcomes without direct authority. Communicate effectively with both technical and non-technical audiences. Must-Have Qualifications Experience 5+ years of experience in Business Analysis, Governance, Technology Operations, Reporting, Process Improvement, or a related discipline. Experience working within a large enterprise technology environment. Proven experience supporting governance, operational readiness, or technology processes. Experience developing executive-level reporting and presentations. Technical Skills Advanced Power BI development and dashboard creation. Advanced Microsoft Excel skills including PivotTables, Power Query, formulas, and data analysis. Experience with Power Automate and workflow automation. Experience working with data from multiple sources and performing data analysis. Experience with Jira, ServiceNow, SharePoint, or similar enterprise platforms. Governance & Controls Strong understanding of technology governance practices. Experience supporting audits, risk assessments, issue management, or control activities. Ability to document processes, procedures, and governance requirements. Understanding of operational risk and control environments. Business & Leadership Skills Exceptional analytical and problem-solving abilities. Strong written and verbal communication skills. Ability to influence stakeholders