Financing Solutions – Client Service / Client Manager, AVP

Who we are looking for As a Financing Solutions Client Service Representative, you will serve as a key client contact for strategic Financing Solutions relationships, partnering closely with Trading, Relationship Management, Operations, Onboarding, Sales and Product teams to deliver exceptional client service, drive client satisfaction and support business growth. You will act as the primary day-to-day contact for assigned agency lending, repo and financing solutions clients, helping to strengthen relationships, improve program performance and support retention and growth objectives. Why this role is important to us The team you will be joining is a part of State Street Markets. As a leading provider of trading and lending solutions to the world’s institutional investors, we deliver the industry’s most innovative platforms, financing and portfolio solutions. Our capabilities are backed by proprietary, high-value research, insights and indicators that power clients’ investment decisions, accelerate performance and help investors stay ahead of shifting markets. Across our comprehensive set of solutions – data-driven macro market intelligence that give an information advantage; client-first platforms and tools that redefine trading; financing solutions that streamline liquidity access; and portfolio solutions designed to help achieve peak performance – we deliver a breakthrough edge to drive business success. As one of the largest and most experienced securities financing providers in the industry, we provide investors with market-leading expertise, technology and scale to accelerate decision-making and enhance performance. With a focus on innovative financing solutions, we’ve expanded our services to support a range of agency lending, repo and prime services, helping investors access new pools of liquidity and providing competitive overnight and term cash investment financing. Join us if making your mark in the capital markets industry from day one is a challenge you are up for. What you will be responsible for As a client service representative, you will Respond to client inquiries, troubleshoot problems, provide information, and ensure client satisfaction with service and products offered by Financing Solutions. internal risk and compliance matters pertaining to assigned client relationships, as well as coordinating any required client specific requirements. Monitor client satisfaction, program performance and revenue trends; proactively identify risks, opportunities and service improvements, escalating issues appropriately and driving timely resolution. Lead client communications, performance reviews and business update meetings. Prepare and present benchmarking analysis, market insights and program performance updates to clients and internal stakeholders. Participate in regular client meetings and industry discussions, demonstrating knowledge of securities lending, repo and capital markets trends impacting client portfolios. Collaborate across the regional Client Service organization to support global and APAC client relationships, provide coverage across markets and contribute to regional initiatives and best practices. Partner with Financing Solutions Relationship Managers to support top strategic program relationships. Support strategic client onboarding, platform migrations, product enhancements and regulatory initiatives through effective project coordination and stakeholder management. Collaborate closely with Global Services and other State Street division partners for joint clients; address any operational issues and/or identify potential cross-selling opportunities.

These skills will help you succeed in this role Strong client relationship management skills with the ability to build credibility and trust with institutional investors and senior stakeholders. Commercial mindset with the ability to identify opportunities to deepen client engagement, improve program performance and support