Lead Workplace Experience Ambassador

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    JLL - Lead Workplace Experience Ambassador (P3) Location: Flexible, ideally San Jose OR Raleigh Reports to: Global Workplace Experience & Food Lead Estimated base salary for this position in San Jose: $95,600 - $117,100 & $73,500 - 90,100 in Raleigh What this job involves: JLL's Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams. The Lead Experience Services Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Lead Experience Services Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the implementation of the experience program across multiple client sites and will be assigned to work from a key client location. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment. What your day-to-day will look like: Journey Mapping & Observational Analysis Map employee journeys to identify pain points and improvement opportunities Observe workplace patterns including traffic flow and service effectiveness Conduct research through shadowing, interviews, and surveys Create user personas to inform service design Translate insights into actionable workplace recommendations Site Audits and Solutions Conduct regular workplace audits using standardized assessment tools Evaluate workspace functionality, amenities, and environmental conditions Walk floors daily to ensure spaces operate properly and identify improvements Develop data-driven solutions based on findings and user feedback Collaborate with facility partners to implement and monitor solutions Improvement Plans & Best Practices Drive continuous improvement through innovation and optimization Create improvement plans with clear objectives, timelines, and metrics Lead HX Champions to build engagement and adoption Research and share best practices across the JLL network Facilitate design thinking workshops to generate creative solutions Develop programming that maintains community participation Communication & Master Calendar Maintain master calendar of workplace events, initiatives, and key milestones Manage internal social platforms and digital channels Create engaging content that drives participation and celebrates successes Ensure communications align with brand guidelines Coordinate with stakeholders to maximize visibility and avoid conflicts Engagement Events Organize and operationalize engagement events with stakeholders Design interactive experiences that strengthen culture and connections Manage event logistics including vendors, budget, and registration Measure success through attendance, feedback, and impact assessments Continuously refine programming based on data Core Service Excellence Serve as primary contact for employee inquiries and workplace feedback Deliver services consistent with SLAs and professional