Senior Manager, Marketplace Demand

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We’re looking for a Senior Manager, Marketplace Demand to lead the buyer-facing side of our sales and account management function. You’ll own the strategy and the team responsible for growth and management of the PSA Exchange buyer ecosystem. This role blends team leadership, relationship management, and strategic growth planning within one of the fastest-growing parts of the Collectors ecosystem. You’ll report to the Director, Marketplace Growth and work from our Santa Ana, CA or Jersey City, NJ offices . Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.  Travel of up to 15% is required for this role. What You’ll Do: Lead the team that serves as the primary point of contact for PSA Exchange buyers, developing tailored strategies to grow their businesses and solve their problems Own the demand-side sales and account management function, with a primary focus on acquiring new buyers, growing existing accounts, and reactivating lapsed accounts Work closely with top accounts on joint business plans and yearly goals Set team goals, coach and develop account managers, and hold the team accountable to measurable buying and retention outcomes Monitor buying performance and metrics to identify opportunities for optimization and growth Represent buyer needs internally by surfacing insights and feature requests that improve PSA Exchange performance and usability Support special programs, campaigns, or events designed to drive awareness and participation in PSA Exchange Who You Are: Deep experience and familiarity with trading cards and the collectibles buyer community Proven ability to lead and develop a team of account managers or sales professionals Proven ability to manage relationships with multiple stakeholders, including external, and drive measurable business outcomes Excellent communication, organization, and problem-solving skills Proficient with Google Sheets / Microsoft Excel and comfortable working with performance data 9+ years of experience in account management, sales, or client success, including 2+ years leading a team (preferably in eCommerce, marketplaces, or collectibles) Salary Range:   The salary range for this position is $140,000-$185,000. Actual compensation