Analyst, Infrastructure Observability

Job Purpose Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.   This role will be part of a team of information technology professionals responsible for monitoring a global network infrastructure including offices and internet data centers. This position requires technical proficiency, an eager attitude, professionalism, and solid communication skills.

Build, maintain, and support a global packet capture and monitoring infrastructure Investigate network and application anomalies using logs, alarms, APM solutions, TCP/IP traces, and captures Document changes and author documentation on monitoring standards and practices Design monitoring requirements in coordination with development and operations Architect and implement monitoring solutions across multiple datacenters Serve as a primary point of contact for monitoring across the enterprise   Knowledge and Experience Understanding of core IT concepts including networking and access control Knowledge of Linux Ability to read packet captures TCP/IP networking and analysis skills Data analysis skills and competence in MS Word and Excel   Strong written and verbal communication skills Ability to multitask and work independently on multiple projects Minimal travel: 2-3 weeks per year   Desirable Knowledge and Experience Bachelor’s degree, preferably in CIS, engineering, or a related discipline Corvil, Niksun, Gigamon, or NetScout certification CISSP or CCNA certification Experience with Broadcom Spectrum Experience with BigPanda administration Financial industry expertise Change auditing and configuration management