Product Support Specialist

Who We Are Integrity. Quality. Humanity. Commitment. Innovation. These are our values and not only what we stand by but what we stand for. We believe in empowering people. We create and deliver solutions. We give back to community. We think differently and we do it better. Our innovative spirit has driven us to continually evolve and deliver solutions to our dealers and our community and made us a business that our people are proud of and proud to work for. At John Deere Financial, you'll make what isn't possible today, tomorrow's reality. Our financial products and services are helping our key partners secure the best innovative technology and products to enable others to be smarter about how they use the land. Working with the latest technology, collaborating with the best and brightest in the field, expanding your knowledge and honing your skills-all are key components of the John Deere team.   Position: Product Support Specialist Job Grade: 7 Hiring Manager: Marko Koelin   The Opportunity

At John Deere, we are committed to helping our customers do more with less through innovative equipment, technology and support solutions. As a Product Support Specialist for Combines, Front End Equipment (FEE) and Spraying, you will play a critical role in maximising machine performance, uptime and customer success across Australia. This is a highly visible role that works directly with dealers, customers and internal stakeholders to resolve complex technical issues, drive product improvement, deliver technical expertise and support the future of connected and data-driven agriculture. As technology continues to evolve, you will help dealers and customers adopt new diagnostic capabilities and leverage data insights to improve machine performance and customer outcomes. If you are passionate about agricultural machinery, enjoy solving challenging technical problems and thrive on building strong relationships, we would love to hear from you. What You Will Do

As a Product Support Specialist, you will: •    Lead the development and execution of Product Support Plans for assigned product lines. •    Investigate and resolve complex product and technical issues beyond standard support channels. •    Travel to dealer and customer locations to diagnose equipment concerns and implement solutions. •    Analyse data from DTAC cases, warranty claims, telematics, customer feedback and field reports to identify emerging product issues. •    Support the Non-Conformance Corrective Action (NCCA) process through the development of evidence-based corrective actions. •    Contribute to Product Improvement Programs (PIPs) and product enhancement initiatives. •    Provide advanced technical support to dealers, customers and field teams during critical operating seasons. •    Develop and deliver technical training programs for employees, dealers and customers. •    Support dealers and customers with product optimisation in field environments. •    Act as the voice of the customer by providing feedback on product performance, emerging trends and future requirements. •    Collaborate with engineering, manufacturing, field quality and new product development teams to improve customer outcomes. What You will Bring

You bring a combination of deep technical expertise, customer focus and the ability to influence positive outcomes across multiple stakeholders. You understand that exceptional product support is about more than solving technical challenges. It's about building confidence, creating customer value and strengthening dealer capability. You are comfortable working independently, making informed decisions in the field and managing competing priorities in a fast-paced environment. Required Skills Key Competencies •    Driving Sustainable Results •    Delivering Customer Value •    Communicating with Impact •    Advanced technical troubleshooting and diagnostic capability •