Customer Service Coordinator Iberia

Expected Travel : None Requisition ID : 14313   About Teleflex Incorporated   As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.    Teleflex is the home of Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.   At Teleflex, we are empowering the future of healthcare.  For more information, please visit teleflex.com. Position Summary

Manage all orders and queries from our customers in our Iberia market. Help build and maintain a strong long-term relationship with our Iberia based team and customers to maximise sales growth with the assistance of all appropriate resources within Teleflex. Ensure Teleflex is positioned at all times as a key preferred supplier within the medical devices space. #LI-hybrid #LI-sc1 Principal Responsibilities

•    Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.  •    Ensure that all customer queries - order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc - are handled and resolved satisfactorily.  •    Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer.  •    Ensure all product complaints are escalated to the appropriate department.  •    Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.  •    Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.  •    Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.  •    Process daily invoicing.  •    Process billing corrections on time and in accordance with the company policy.  •    Process returns from customers on time and in accordance with company policy  •    General Administration work  •    Adhere to the Teleflex Quality Management system.  •    Involvement in special projects as required.

•    Fluency in Spanish & English essential •    Experience in the Spanish medical device market desirable •    Education to Leaving Certificate level (or similar). Business or other relevant 3rd level qualification  •    desirable  •    A number of years' experience of working in a fast-moving customer service environment, preferably  •    within a multinational environment.  •    Excellent communication skills and a professional telephone manner.  •    SAP SD user-level experience desirable.  •    A self-starter / “Can do” approach and attitude  •    Ability to work effectively within a multicultural team towards strict deadlines.  •    Accuracy and attention to detail are paramount  •    Flexibility – willingness to help other colleagues to meet deadlines  Specialized Skills / Other Requirements

•    Approachable and enthusiastic  •    Flexible and adaptable •    Engaging and relating •    Able to work on own initiative and as a team player •    Good organizational skills with cultural awareness and sensitivity •    Good judgment and problem-solving Teleflex is an equal opportunity employer.  Applicants will be considered without regard to