Systems Operations Senior Manager(Application Packaging and Software Distribution)

About this role: Wells Fargo is seeking a Systems Operations Senior Manager to lead our Enterprise Application Packaging and Software Distribution function. This role is responsible for ensuring that business-critical software is packaged, tested, deployed, maintained, and retired efficiently and securely across Windows and macOS environments. This role is accountable for Desktop software delivery to 250K+ endpoints that directly impacts employee productivity, endpoint security, software compliance, and the overall user experience. Lead a team of engineers responsible for delivering software to thousands of endpoints globally while driving modernization through automation, AI, and modern endpoint management practices. In this role, you will: Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review Perform network assessments, security audits, and system enhancement consultations Determine appropriate strategy and actions of Systems Operations team to meet moderate to high-risk deliverables Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area Provide implementation support for key risk initiatives Collaborate with and influence all levels of professionals, analysts, or associates Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages Manage allocation of people and financial resources for Systems Operations Develop and guide a culture of talent development to meet business objectives and strategy Required Qualifications: 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 3+ years of management or leadership experience Desired Qualifications: Drive the strategy, devise roadmap, and operational delivery of enterprise application packaging and software distribution services. Lead teams responsible for application onboarding, packaging, deployment, patching, vulnerability remediation, lifecycle management, and software retirement. Ensure software is delivered securely, reliably, and at scale while meeting business, regulatory, and security requirements. Drive large-scale software deployments, operating system migrations, and enterprise remediation initiatives. Practice and encourage a culture of ownership, accountability, operational discipline, and continuous improvement across the organization. Establish high performance service metrics and use data to improve reliability, deployment success rates, service quality, and user satisfaction. Partner closely with Cyber Security, Infrastructure, Architecture, Workplace Technology, and Business Technology teams to deliver enterprise priorities. Drive adoption of automation, self-service capabilities, and AI-driven solutions that improve engineering productivity and operational efficiency. Lead vendor relationships, financial planning, workforce strategy, and service governance. Develop future leaders and create an environment where teams are empowered to innovate, solve problems, and deliver results. Job Expectations: Total 7+ years of Enterprise Endpoint Engineering, Workplace Technology, or Infrastructure experience. 7+ years of leadership experience managing global delivery teams. Proven experience managing enterprise application portfolios and large-scale endpoint deployments. Proven