IT Consultant - Desktop Engineering, Automation & CMDB Management

Job Title:  IT Consultant - Desktop Engineering, Automation & CMDB Management PS Job Title: IT Consultant Work Place Flexibility: Onsite  Legal Entity:  Entergy Services, LLC   ***The preferred location for position is New Orleans, Little Rock, Arkansas and The Woodlands, TX will be considered ***    Job Summary: The IT Consultant – Desktop Engineering, Automation & CMDB Management provides advanced technical capabilities across Entergy’s enterprise workstation environment. This role is responsible for supporting Windows desktop configurations, improving internal PC refresh program policies, designing and governing Group Policy Objects, developing End User Computing automation, and ensuring accuracy across the ServiceNow CMDB. The consultant partners with Infrastructure, Cybersecurity, and Service Management teams to deliver a secure, reliable, automated, and highly governed endpoint platform supporting the End User Computing team’s modernization strategy.   Key Responsibilities: • Engineer workstation standards, GPOs, security baselines, and configuration policies • Develop automation solutions using scripting, workflows, and ServiceNow capabilities • Manage workstation lifecycle and deployments using BigFix, Intune, or similar tools • Maintain CMDB accuracy, CI class governance, reconciliation logic, and relationships • Troubleshoot complex endpoint and configuration issues • Support EUC automation initiatives and iterative platform improvements • Partner with Service Management to improve processes based on CMDB data quality • Document engineering standards, procedures, and knowledge articles • Ensure alignment with cybersecurity, compliance, and audit requirements   Minimum Requirements: Bachelor’s degree in IT, Computer Science, Engineering, or related field; or equivalent experience. 5+ years of experience in desktop engineering, endpoint management, automation, or configuration management. Technical Skills: Windows desktop engineering, GPO design, PowerShell and automation scripting, BigFix/Intune/MECM, ServiceNow CMDB governance, ITIL processes, software deployment pipelines, patch management, Active Directory, identity and device compliance. General Capabilities: Strong written and verbal communication; ability to lead small workstreams; skilled problem solver; collaborates effectively across IT teams; influences operational reliability and workstation platform stability. Preferred Certifications: Microsoft Endpoint Administrator, ITIL Foundation, ServiceNow Fundamentals or CMDB certification. Additional Responsibilities: As a provider of essential services, Entergy employees may be required to work additional hours and support operational needs during storms, outages, emergencies, or special events.    #LI-DG1 #LI-HYBRID      Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Arkansas : Little Rock || Texas : Woodlands   Job Function : Corporate FLSA Status : Exempt Ind   Relocation Option: Union description/code :   Number of Openings : 1 Req ID: 124366 PS Job Title : IT Consultant  Travel Percentage :Up to 25% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click  here to view the EEO page, or see statements below. EEO Statement:  The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to,