Sr Administrator (Learning Management System)

Seagate’s Learning & Development team partners across HR, IT, Compliance, EHS, and business teams to deliver scalable learning programs, maintain accurate training records, and support employee and leader development across Seagate. About the role - you will:

•    Administer SAP SuccessFactors Learning end to end, including learning items, classes, curricula, assignment profiles, users, roles, permissions, notifications, learning history, and reports •    Manage global learning launches by configuring assignments and enrollments; tracking attendance and completion; correcting learning records when authorized; and coordinating learner communications •    Create, publish, test, and troubleshoot SCORM-based eLearning using tools such as Articulate, iSpring, or comparable authoring tools; validate publishing settings, completion rules, bookmarking, quizzes, and LMS communication •    Investigate complex LMS issues, including training that does not assign or remains incomplete, by reproducing the issue, reviewing configurations and learner history, analyzing content or SCORM behavior, documenting root cause, and implementing sustainable corrective actions.  •    Develop, reconcile, and validate learning reports for compliance, ISO, safety, audit readiness, business decisions, and executive reporting; investigate discrepancies and protect training-record accuracy •    Plan and execute user acceptance testing for SuccessFactors releases, system enhancements, learning content, reporting access, and learner workflows by writing test scenarios, logging defects, validating fixes, and confirming production readiness •    Partner with program managers, instructional designers, HRIS, IT, Compliance, EHS, business leaders, and vendors to translate learning requirements into effective, scalable system solutions •    Maintain learning governance through consistent naming conventions, data standards, security roles, system configuration, and documented controls •    Create and maintain job aids, help files, test evidence, process documentation, and standard operating procedures •    Identify and implement opportunities to automate manual work, improve data quality, simplify workflows, and strengthen learning operations •    Provide responsive support to employees, managers, instructors, HR partners, and business stakeholders; explain technical issues and next steps clearly to nontechnical users •    Lead or support cross-functional learning technology projects and continuous improvement initiatives while managing competing priorities based on business impact About you:

•    Detail-oriented, customer-focused, and comfortable working hands-on with systems, data, and global stakeholders •    A structured problem solver who investigates issues thoroughly, tests solutions, documents findings, and communicates progress clearly •    Comfortable supporting distributed learners and stakeholders across regions, cultures, and time zones •    Able to prioritize multiple requests by risk and business impact while keeping stakeholders informed •    Collaborative and professional, using facts, data, and thoughtful analysis to influence decisions and resolve disagreements •    Curious and proactive, continually improving learner experiences, system performance, data quality, and operational efficiency •    Strong Microsoft 365 skills, especially Excel, Teams, Outlook, SharePoint, and PowerPoint, with the ability to communicate technical information clearly in English •    Thai language capability and experience using AI tools such as Microsoft Copilot or ChatGPT to improve documentation, reporting, productivity, or knowledge management •    Fluent communication both English and Thai   Your experience includes:

•    A bachelor's degree or equivalent practical experience in HR, learning technologies, instructional design, business systems, IT,