Lead Digital Consultant

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. The Integrated Components & Solutions (ICD) division owns Caterpillar’s Wear & Maintenance (W&M) components business — the ground engaging tools, undercarriage, hose & coupling, fluids & filters, and associated hardware that keep the world’s machines running. Our team is building the digital, data, and AI capabilities that make these products easier for customers and dealers to find, buy, use, and get value from. As Digital Architect, Wear & Maintenance (W&M), you will help bring our W&M digital strategy to life. Partnering closely with the W&M Customer Experience strategy lead, industry business partners, and engineering teams, you will assist with development, execution, and prioritization — turning strategy into projects, requirements, and delivered results. This is a hands-on, technical role as well as a coordinating one: you will help design, build, and validate AI- and data-driven solutions for W&M and connect them into Caterpillar’s digital channels, working across the full W&M digital stack — from the underlying data, to the AI capabilities that use it, to the customer- and dealer-facing channels where it all comes together. You will play a key role in developing and validating these solutions and integrating them, while also supporting the analytics behind smarter customer and dealer experiences.

Assist the W&M Customer Experience strategy lead to champion a customer-back mindset in the development of the W&M digital experience; execute and prioritize W&M digital projects; and serve as the key technical contributor and coordinator across the teams and systems that make up the W&M digital ecosystem. You will help design, build, and validate W&M AI tools, using approaches such as Model Context Protocol (MCP), and connect them into the Cat customer-facing ecosystem. Our team owns the AI “tools” that expose W&M offerings and capabilities to Caterpillar’s customer-facing applications such as VisionLink, Cat Central, SIS2, and the Cat AI Assistant. You will be a key part of the team that owns the W&M domain logic, data quality, and the solutions that live within the AI-powered digital ecosystem. You will serve as an integrator — engaging heavily with engineering, digital, and industry teams to build and support the analytics that power recommendations, remaining-life insights, and easier quoting.

Develop and validate W&M AI tools (using approaches such as MCP) that make it easy for customers to discover our offerings and capabilities; partner with Cat Digital to get them integrated and implemented. Build and support Customer Experience analytics that improve the customer and dealer experience with the digital ecosystem — examples include: surfacing remaining-life estimates, providing product recommendations, speeding up quoting, and improving service-option visibility. Write and maintain SQL and Python to query data, prototype solutions, and validate that AI- and data-driven capabilities return accurate, trustworthy results. Contribute to and support our core product and component data — helping close gaps, improve accuracy, and ensure high quality, because good data is the foundation of every digital and AI capability. Serve as a W&M domain expert, ensuring solutions reflect our business needs and how customers and dealers work. Communicate requirements, progress, and results clearly to stakeholders across functions and