Technical Support Engineer Graduate

Technical Support Engineer Graduate This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive continued success globally.  We are looking for a Remote Technical Support Engineer (Graduate) to join our Global Technical Support team. This role is perfect for someone early in their career with a passion for technology, strong communication skills, and a problem-solving mindset. You'll be part of a dynamic team that provides remote technical support, solves real-world IT challenges, and contributes to delivering exceptional customer experiences.

Deliver remote technical support to customers, partners, and HPE employees, resolving hardware and software issues via phone and digital channels  Troubleshoot and resolve incidents on various HPE technologies, ensuring cases are managed efficiently and customer satisfaction is maintained  Collaborate with experienced team members and escalate more complex issues when necessary  Document case summaries and resolutions, contributing to HPE’s Knowledge Management System (KMS)  Understand both the technical issue and its impact on the customer's business, and communicate accordingly.  Proactively identify recurring issues and share knowledge that can help customers and colleagues prevent future problems.  Continuously build knowledge on HPE technologies, tools, and processes  Play a key role in customer success by proactively identifying common issues and sharing prevention strategies  Collaborate across technical, service delivery and, where appropriate, sales teams to help deliver a positive customer experience.

Recently completed a Bachelor’s or Master’s degree in IT, Computer Engineering, or a related field   Excellent communication skills in English and Turkish (written and spoken)  Strong interest in troubleshooting and solving technical problems.  Good analytical thinking and ability to approach problems in a structured way.  Customer-focused mindset with an interest in understanding how technology issues affect customers and their businesses.  A problem-solving mindset and interest in delivering exceptional customer support  Comfortable working in a dynamic, international, and remote-first environment  Able to handle pressure and prioritize tasks effectively  A collaborative team player with a proactive attitude and eagerness to learn  Basic understanding of computing, storage, or peripheral systems is a plus    What we’d prefer you bring:   Curiosity for emerging technologies and a desire to grow in the IT support space  A commitment to providing outstanding service and a strong sense of accountability  Experience in customer-facing roles (internships, part-time jobs, or campus involvement)  Motivation to build a career in a global tech company  A collaborative spirit and strong interpersonal skills  Comfort with working in hybrid or fully remote environments    Technical knowledge we'd like to see   Any experience in some of the following areas would be beneficial:  Basic server hardware