Software Engineer, CX Engineering(Hybrid)

The application window is expected to close on: 09/30/2026 This role follows a hybrid work model, with in-office attendance 2-3 times a week in Research Triangle Park, North Carolina. Meet the Team At Cisco, we are redefining how our customers experience technology through the power of Cisco IQ Services and Applications. Our mission is to transform CX delivery by building intelligent, scalable platforms that anticipate needs rather than just reacting to them. As a member of our global, diverse, and AI-spec driven team, you will operate at the absolute frontier of innovation. We are deeply committed to leveraging the latest advancements in AI to build robust solutions that solve complex technical challenges for our enterprise customers, fostering a culture of curiosity, collaboration, and rapid iteration.

As Software Engineer on the team you will lead the design, development, and delivery of scalable software solutions across diverse cloud-native and on-premises environments. In this role, you will own the technical lifecycle of complex projects, prioritizing secure coding practices, user privacy, and exceptional UX to drive high-quality outcomes. You will also integrate advanced AI-enabled frameworks and development tools to accelerate product capabilities and streamline your daily workflow. What makes this position truly exciting is the opportunity to manage end-to-end implementation while staying at the forefront of AI-driven engineering innovation. This is an ideal role for an engineer eager to bridge the gap between technical strategy and hands-on, high-impact product development.

Bachelors + 7 years of related experience, or Masters + 4 years of related experience, or PhD + 1 year of related experience, or equivalent related work experience Experience working with both cloud-native architectures (e.g., AWS, GCP, or Azure) and on-premises environments, specifically involving Kubernetes container orchestration Proficiency in programming in Python. Experience with AI/ML frameworks, generative AI, and large language models. Lead the end-to-end delivery of complex projects, leveraging deep expertise in the software development lifecycle (SDLC), Agile methodologies, and secure coding practices. Requires proven hands-on experience deploying and managing scalable solutions within cloud environments and on-premise environments.

Working knowledge of Node.js. A strong foundation in responsible AI practices, AI governance, and artificial intelligence compliance, complemented by hands-on experience in prompt engineering and generative AI proficiency to meet business objectives. Experience with CI/CD pipelines, infrastructure as code (Ansible, Terraform), and network automation. Strong communication and collaboration skills to work across diverse teams. Experience in mentoring and upskilling junior engineers to ensure high-quality engineering standards and technical proficiency. Why Cisco?  At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.  We are Cisco, and our power starts with you.  Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $139,300.00 to