Technical Customer Support Professional

Elevate Structural Innovation as our Next Technical Support Engineer for the Middle East! Are you ready to transform how the Middle East builds by empowering structural engineers with industry-leading technology? Trimble is looking for a dynamic Technical Support Engineer to drive customer success, solve complex engineering challenges, and optimize BIM workflows across the region. Bring your technical passion to a team shaping the future of digital construction!

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more. AECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company's innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com. What Makes This Role Great: In this role, you will serve as a trusted technical advisor across the Middle East, directly influencing how leading engineering and construction firms adopt advanced BIM workflows with Tekla Structures. You will bridge technical expertise and customer success, empowering regional partners to deliver complex structural projects with speed, precision, and efficiency. Key Exciting Responsibilities Resolve complex technical and interoperability challenges for Tekla Structures, driving resolution for high-impact regional projects. Deliver engaging technical training, onboarding programs, and specialized workshops to help customers maximize their digital construction capabilities. Advise customers on industry best practices for structural modeling, steel and concrete detailing, fabrication, and BIM collaboration. Partner with global Trimble development and product teams to translate customer feedback into future software enhancements and preventative solutions. Essential Skills & Experience Degree in Civil Engineering, Structural Engineering, Construction, Architecture, BIM, or a related technical discipline. Minimum 3 years of experience with Tekla Structures or comparable structural and BIM engineering software. Excellent written and verbal communication skills in English to support diverse regional stakeholders. Strong background in structural modeling, detailing, construction workflows, and technical problem-solving. Bonus Points For Experience conducting technical training or consulting engagements in the Middle East region. Multilingual capabilities or familiarity with regional construction standards and practices. Ability to speak, read and write in Arabic would be highly preferred. Logistics Location: Dubai, UAE (In-Office) Travel Requirement: 25% Why You'll Love Working With Us At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that