Alliances Program Operations Lead Analyst - Supervising Associate
EY
- Location
- Kochi, KL, IN, 682313
- Work model
- On-Site
- Level
- Mid
About this role
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Job Title: GDS Alliances Program Operations Lead Analyst Job Summary: The GDS Global Ecosystem Enablement Program Lead Analyst will function as a key program operations and enablement resource within the GDS Partner Operations CoE, supporting the Global Ecosystem Enablement team and the broader EY Partner Ecosystem program. The role will help operationalize scalable alliance enablement services across strategic initiatives, business-as-usual operations, process improvement, knowledge management, stakeholder communications and leadership reporting. Working closely with onshore alliance leaders, GDS enablement teams and cross-functional stakeholders, the incumbent will support the design, execution and continuous improvement of operating models, governance cadences, collaboration mechanisms and service delivery processes that strengthen global ecosystem execution. The role requires strong program management discipline, analytical orientation, executive communication capability and a service excellence mindset to translate complex partner ecosystem priorities into structured plans, clear deliverables and measurable outcomes. The incumbent will also contribute to special projects, strategic initiatives, process standardization, automation opportunities, content development and issue resolution, ensuring that Global Ecosystem Enablement priorities are delivered with consistency, agility and high professional quality across geographies. Essential Functions of the Job:
Program manage priority initiatives for the Global Ecosystem Enablement function, including operating model enhancements, governance cadences, service delivery improvements, stakeholder communications, leadership reporting, tool adoption and cross-functional execution support. Support the design, deployment and ongoing management of scalable partner ecosystem operations across the GDS Partner Operations CoE, ensuring that processes, roles, responsibilities, escalation paths and service expectations are clearly defined and consistently executed. Act as a subject matter resource on Global Ecosystem Enablement processes, tools, documentation and operating rhythms, serving as a first point of contact for queries, issue triage, resolution coordination and stakeholder guidance. Drive continuous process improvement by assessing current-state workflows, identifying pain points, eliminating duplication, simplifying handoffs, standardizing repeatable activities and recommending practical improvements that increase efficiency, quality, speed and stakeholder experience. Identify and support opportunities for intelligent automation and AI-enabled productivity improvements, including use cases for workflow automation, knowledge retrieval, content generation, reporting support, data validation, process tracking, meeting productivity and self-service guidance. Partner with onshore alliance leaders, GDS enablement teams, technology teams and cross-functional stakeholders to translate business priorities into structured workplans, clear milestones, decision points, risks, dependencies and measurable outcomes. Build, maintain and continuously refresh process documentation, playbooks, operating guides, stakeholder overviews, leadership summaries, templates and best-practice repositories to enable consistent global execution and knowledge continuity. Convert complex partner ecosystem processes, requirements and updates into clear, user-friendly communications, guidance notes, executive-ready summaries, training materials, process maps and stakeholder-facing content. Manage the