Sr Account Executive

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. As a Senior Account Executive focused on expansion, you will play a pivotal role in accelerating growth across a portfolio of strategic enterprise accounts and new ones. You will be responsible for developing and executing go-to-market strategies to engage C-level decision-makers, identify new opportunities, and drive incremental revenue through both existing customer expansion and   new business acquisition. Success in this role requires more than growing existing relationships—you will be expected to proactively hunt for new opportunities, uncover untapped business potential, and consistently expand your footprint within strategic accounts. This is a quota-carrying role requiring a strong understanding of enterprise sales, complex deal cycles, and the ability to articulate the business value of our solutions to executive stakeholders.

Prospect, identify, and close new business opportunities. Build and maintain a robust pipeline through proactive prospecting, account penetration, networking, and executive engagement. Develop and execute account-based sales strategies targeting high-potential enterprise customers. Identify whitespace opportunities and expand relationships across new business units, stakeholders, and buying centers within existing accounts. Lead complex sales cycles from qualification to close, often involving multiple stakeholders across IT, Operations, and Line of Business. Collaborate cross-functionally with Solutions Consulting, Marketing, Customer Success, and Product to tailor solutions and ensure customer success. Deliver compelling value propositions and ROI-based business cases to executive stakeholders. Accurately forecast revenue and manage pipeline using Salesforce. Stay abreast of market trends, regulatory changes, and technology developments.

10+ years of experience in enterprise software or SaaS sales. Proven track record of consistently exceeding quota through a combination of account expansion and new business generation. Expertise in managing complex, multi-stakeholder sales cycles with enterprise clients. Strong executive presence and ability to communicate with C-level leaders (CIO, COO, CXO). Excellent negotiation, presentation, and relationship-building skills. High energy, entrepreneurial spirit, and a growth mindset. Fluency in both French and English.

Experience selling cloud-based, CX, AI, or contact center solutions. Familiarity with consultative and value-based selling methodologies (MEDDIC, Challenger, SPIN, etc.). Strong network and established relationships across large enterprise accounts and partner ecosystems. Bachelor's degree in Business, Finance, or a related field (MBA is a plus).

Competitive compensation package. Comprehensive benefits. Continuous learning and professional growth opportunities. A collaborative, performance-driven culture that values innovation and excellence #LI-MC1 Working at Genesys AI at enterprise scale  – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs,