Assistant Manager, Coach Services

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.   Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.   A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. The Assistant Manager, Coach Services is responsible for driving the operational and continued growth of Coach's customization businesses. This role partners cross-functionally with design, workshop, legal, retail, and external vendor teams to deliver innovative customization experiences, support global store operations, and ensure consistent execution across customer-facing touchpoints worldwide. Manage execution of global customization programs, including Coach Create and Made-to-Order (MTO), ensuring seamless operational delivery across markets. Support Global store initiatives, including the inventory procurement, and distribution of customization tools and accessories to support a premium customer experience. Send out global communication strategies, including quarterly line opening presentations and product launch materials for retail partners. Analyze monthly customization business performance and translate findings into actionable recommendations that support growth and strategic decision making. Partner with cross-functional partners including Design, Workshop, Legal, Ecom, Merchandising, and external vendors to develop and launch new customization products, monogram designs, and customer experiences. Manage EC Vision and customer-facing customization applications Support financial and administrative processes, including invoice management and vendor tracking.  Strong project management capabilities with the ability to manage multiple initiatives and deadlines simultaneously. Advanced analytical and problem-solving skills with experience translating business performance data into actionable insights. Excellent cross-functional partnership and communication skills, with the ability to influence stakeholders across all levels of the organization. Experience managing operational processes, system administration, and product launch execution. Strong attention to detail and commitment to maintaining brand standards and executional excellence. Proficiency in Excel and PowerPoint; experience with Ecvision and Sales Force platforms preferred. Our Competencies for All Employees Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results : Can be counted on to exceed goals successfully; is constantly and