Product Owner - Customer Ops Customer Analytics

The Product Owner, Customer Engagement Data & Analytics, is responsible for defining, delivering, and continuously improving data and analytics products that support Contact Center and Omnichannel insights. This role connects business needs, customer behavior, operational data, and emerging technology to create solutions that improve service performance, agent effectiveness, and our customers experience when interacting with Con Edison. The Product Owner partners with business stakeholders, technology teams, data engineers, analysts, and operational leaders to establish product priorities, manage the product roadmap, produce detailed product requirements, and ensure analytics solutions deliver measurable value.