ATX | Field Operations Supervisor

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

Zipline’s Operations team is looking for a Fulfillment Operations Supervisor to lead charging site operations across the greater Austin TX area.

In this role, you will oversee the day-to-day operations of 3–5 Zipline charging sites, ensuring each location is staffed, safe, operationally ready, and meeting performance expectations. You will lead site teams, manage labor planning, and partner closely with Flight Operations, Customer Operations, Maintenance, and Service Engineering to support reliable drone delivery operations.

The ideal candidate is an experienced operations leader who is comfortable working in fast-paced, physical environments. You are organized, data-driven, calm under pressure, and willing to roll up your sleeves to solve problems in the field.

This is an onsite role. Candidates must live in the greater Austin area and be willing to travel between charging sites as needed.

• Lead and manage daily operations across 3–5 Zipline charging sites.

• Directly manage Fulfillment Operations Coordinators, Fulfillment Operators, and site support teams.

• Set clear expectations for safety, productivity, quality, and customer experience.

• Build and maintain staffing schedules that align with operating hours, forecasted demand, and aircraft availability.

• Manage labor planning and budgets across assigned charging sites.

• Ensure all sites open on time, remain operational throughout the day, and close safely.

• Partner with Flight Operations, Customer Operations, Maintenance, Service Engineering, and other teams to resolve issues quickly.

• Maintain site readiness, including charging equipment, aircraft availability, inventory, supplies, and general site conditions.

• Monitor key performance metrics, including fulfillment speed, operational uptime, aircraft availability, quality, and customer experience.

• Use data to identify