Manager, Channel Operations – Contracts & Pricing Execution (AIN)

Career Category Information Systems Job Description Manager, Channel Operations – Contracts & Pricing Execution (AIN)  Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

As the Manager, Channel Operations – Contracts & Pricing Execution (AIN), you will lead AIN-based execution of U.S. Channel operations within the Contracts & Pricing Execution function. This role is responsible for managing Channel Payments, Channel Analytics, contract update processing, CDP maintenance, GCPS administration, scorecard validation, payment package governance, product launch support, operational controls, reconciliations, reporting, documentation, and continuous improvement activities. Reporting to the Senior Manager/Director, Contracts & Pricing Execution, you will partner closely with ATO Channel SMEs, National Account Managers, Pricing, Market Access, Trade Operations, Finance, Information Systems, Commercial Operations, and AIN cross-functional teams to ensure accurate, compliant, scalable, and audit-ready Channel execution. The role will lead AIN Associates and Analysts to support Channel operations while preserving appropriate ATO oversight for strategic decisions, complex contract interpretation, customer-facing engagement, approvals, and risk management.

Channel Operations Leadership Lead end-to-end execution of Channel operations including contract update processing, CDP management, GCPS administration, scorecard generation, payment processing, waiver governance, analytics support, reconciliations, and payment package readiness. Manage workloads, operational calendars, payment cycles, quarter-close deliverables, issue inventories, exception management, and execution readiness across Channel processes. Ensure repeatable and scalable execution of standard-state activities transitioning to AIN while maintaining proper escalation pathways for complex decisions and approval requirements. Establish operational discipline through KPI management, workload balancing, service expectations, quality reviews, readiness gates, and issue escalation frameworks. CDP, Contract & GCPS Governance Oversee Monthly and Quarterly CDP Update processes, Conga review activities, contract amendment assessments, and operational implementation of approved contract changes. Lead GCPS setup, maintenance, strategy updates, tracker governance, and program configuration activities. Ensure CDP-to-GCPS alignment, execution quality, peer-review effectiveness, and appropriate documentation retention. Partner with NAMs and retained ATO stakeholders on contract interpretation, amendment impact assessments, and complex operational decisions. Payments, Validation & Financial Controls Oversee scorecard generation, DOH validation, net sales reconciliation, payment package readiness, waiver processing, and payment calculation activities. Lead review of performance reports, scorecards, payment packages, trend reporting, and reconciliation outputs. Ensure SOX-aligned controls, documentation standards, review evidence, decision logs, and audit