Business Development Representative

C.H. Robinson is seeking a Business Development Representative to join our Intermodal team.  In this role you identify new opportunities within the Intermodal service line, and support the selling of creative solutions/services to drive growth through relationship building, problem solving, and providing exceptional service. You will be responsible for delivering customer commitments, resolving issues, driving continuous improvement and articulating customer value. You are responsible for the growth and retention of a customer portfolio or modal offering while also supporting new opportunities. You will use your knowledge of the customer’s business challenges and supply chain goals to develop tailored solutions, which deliver value and support the customer’s business. This is a hybrid position with 4 days in-office in our Oakbrook Terrace, IL office.

The duties and responsibilities of this position consist of, but are not limited to, the following: Strategy & Growth: Represents, develops, and enhances the brand Penetrates the assigned customer portfolio assigned, by making contacts and building relationships at multiple levels and in multiple departments within the account in partnership with account management, capacity, and/or service line teams. Conducts regular business reviews partnering with internal teams (ie, account management, capacity, service lines), leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting solutions to help the customer win. Shares customer specific data, requirements and expectations with internal resources in order to collaboratively create viable supply chain solutions for customers Reviews of financial, volume and service performance reports and makes adjustments (pricing, process, etc.) that create efficiencies and drive continuous improvement Uses effective negotiation and sales strategies in discussing pricing and selling solutions Stays informed of changes within the customers’ business, industry and sector through regular customer communication; applies that knowledge to identify new opportunities Customer Service: Serves as the primary point of contact, delivering a positive customer experience through proactive communication, timely responses and by applying the appropriate sense of urgency as the situation dictates Manages conflict and navigates difficult conversations, using tact and diplomacy Collaborates and actively communicates with partners on the commercial/ account management/ capacity/product/supply team regarding customer needs, issues and solutions in order to meet customer expectations Builds trusting relationships by ensuring quality execution against expectations and collaborating with internal partners to identify and resolve issues in a timely manner Uses effective negotiation and sales strategies in discussing pricing and selling services. Partners with commercial, account management and customers to gather information on inbound & outbound needs, and offers tailored solutions based on the CHR platform in order to build customer relationships and win business Stays informed and may respond to customer inquiries and provide updates related to exception management to articulate actions being taken Execution leading to Quality: Monitors order statuses and initiates corrective action when exceptions occur (verifying pricing, weights, delivery times, ship quantities, load information, etc.) Understands customer workflows, preferences and SOPs and applies this knowledge to create efficient, cost effective solutions for the customer Provides ongoing issue resolution through communication with the customer and offers options and alternative solutions in a timely manner Process Efficiency: Leverages customer facing technology to ensure the right technology is