Senior Technical Program Manager — Metric Governance & Semantic Layer

Job Title: Senior Technical Program Manager — Metric Governance & Semantic Layer Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Title: Senior Technical Program Manager — Metric Governance & Semantic Layer Location: Remote role Position Summary Concentrix is seeking a Senior Technical Program Manager — Metric Governance & Semantic Layer to support high-impact metric governance, metric rationalization, and semantic layer initiatives. In this demanding role, you will bring structure, clarity, and momentum to complex data and engineering workstreams while partnering closely with stakeholders, engineers, and leadership. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. Lead daily scrum ceremonies to review, prioritize, and advance backlog items across metric governance and semantic layer workstreams. Partner with cross-functional stakeholders to work through backlogs of metrics requiring analysis, rationalization, and readiness review. Collaborate with engineering teams to support the design and implementation of metric automation capabilities. Work with engineers and product partners to support the design and implementation of a metric governance user interface. Support data analysis activities to help ensure information is prepared, validated, and ready for consumption in the metric catalog. Engage leadership to understand requirements, align priorities, clarify decisions, and communicate progress. Drive program structure, accountability, and execution across data, product, engineering, and business teams. Support change management and stakeholder engagement efforts to promote adoption of metric governance processes and tools. Identify risks, dependencies, and blockers, and proactively coordinate resolution to maintain delivery momentum. Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: 7+ years of experience