Onsite Field Services Technician, Long Harbour, NL

Onsite Field Services Technician, Long Harbour, NL DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on   dxc.com . Essential Job Functions AD-HOC   Project style support . Responsible for doing mini projects such as installs on multiple machines (patching from failed pushes, or requests of 10+ software installs or installs of other sorts), coordinating project style work like Polycom refreshes, request for meeting setups and special support requests and any ad-hoc style requests from the client.   Please note that you will be spending time between 2 locations Long Harbour and St. John’s office when requested. Interfaces with end users to resolve complex problems concerning system function which have been escalated through a problem ticket process. Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes. Coordinates and/or conducts   install, move, add, and change (ICMS) activities   based for complex activities including integrated equipment and systems. Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria. Measures, maintains, and documents team performance in relation to established goals, time frames and service levels. Revises plans, as necessary. Provides technical services in support of project work; works with project teams to develop, engineer, and implement defined technical activities, such as distributing new personal computers, in accordance with established guidelines and procedures. Provides   guidance and training to client population   on system and products to eliminate recurring errors for systems/products. Escalates issues or concerns as appropriate. Recommends changes to procedures and processes; implements as approved. Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives. Creates and maintains   systems software and hardware documentation   and assesses system information where appropriate.

Must have High School diploma or G.E.D. College diploma or University degree in a computer related field is an asset 2-5 years of IT technical support experience Experience with recent   Windows operating systems, Windows 10, 11   preferably in an enterprise environment. Experience with use of   Office 365 products   preferably in an enterprise environment (Word, Excel, PowerPoint, Teams, SharePoint, Outlook) Experience with solving computer-related technical problems both hardware and software (ie. Office 365, SAP) Experience with following   company escalation policies Other Qualifications Strong interpersonal skills for interacting with team members and clients Strong communication skills, both oral and written Strong organization skills to balance and prioritize work Strong analytical and problem-solving skills Good initiative and proactivity Experience with Service Now ticketing system Networking Experience and ability to troubleshoot basic to complex network problems Experience with Mobile devices such as tablets and phones (Android and IOS). Knowledge of MDM functionality and Mobility Device security (E.G. Samsung Knox). Experience with Cisco Call Manager Experience with Lenovo/Dell hardware an asset. Experience with MFA in an enterprise environment as asset.

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