Senior Analyst- Payroll Operations

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Payroll cycle management End-to-end payroll processing for India & cluster entities, including monthly payroll runs, off-cycle payments, and arrears calculations. Manage payroll inputs as new joiner additions, separations, salary revisions, variable pay, and attendance-linked adjustments etc., within payroll cut-off timelines. Validate payroll output files, reconciliation reports, and net pay registers before disbursement; support in ensuring 100% accuracy and SLA adherence. Support creation of payroll calendar for India and cluster countries; publish and communicate monthly cut-off dates, lock timelines. Oversee payroll variance analysis month-on-month; investigate and document root causes for headcount, cost, or gross-to-net deviations beyond threshold limits before sign-off. Finance, vendor & system coordination Coordinate with finance for payroll JV postings and with the payroll vendor for bank file submissions; liaise with HRIS/HRMS teams to ensure data integrity. Act as the point of contact for issue cases from payroll vendors (e.g. greytHR) on processing errors, system outages, or SLA breaches; track and coordinate with SMEs to close issues within defined resolution timelines. Support payroll system upgrades, configuration changes, and UAT activities in alignment to SMEs. Compliance & Documentation Support adherence to Indian statutory requirements such as internal compliance standards. Maintain accurate documentation for audits, reporting, and governance reviews. Flag potential risks or inconsistencies to SMEs/ Specialist/Leads Maintain confidentiality and data security protocols when handling sensitive HR information. Process Adherence & Continuous Improvement Follow defined Payroll processes, SOPs, and controls to ensure operational consistency. Identify opportunities for process improvements and raise recommendations to SMEs/ Specialist/Leads Support implementation of process or system updates. Update and maintain Payroll content, FAQs, and knowledge articles in the HR Portal or equivalent platform. Flag content gaps or outdated information to SMEs/ Specialist/Leads Stakeholder Interaction & Service Orientation Respond to employee and manager inquiries in a professional, timely, and customer‑centric manner. Collaborate effectively with HR Shared Services teams, HRBPs, Payroll Vendors and COEs to resolve issues. Escalate complex or sensitive matters appropriately. Required Experience & Qualifications Bachelor’s degree in human resources, Business Administration, or a related field. Typically, 2–4 years of HR experience, preferably in Payroll Operations, Shared Services, or Payroll support roles. Basic working knowledge of Indian statutory deductions and filings: PF (EPF/EPS), ESI, PT (state-wise), LWF, TDS, and Gratuity Act. Exposure to HRIS platforms (Workday or equivalent preferred). Skills & Competencies Good understanding of India payroll processes and employee lifecycle activities. Strong attention to detail and accuracy. Good written and verbal communication skills. Ability to handle sensitive information with discretion. Proficiency in MS Office (Excel, Word, PowerPoint, Outlook).   Location: On-site –Gurugram, HR Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what